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Nuno69
Paper Tape
Posts: 2
Registered: ‎04-28-2019
Location: AR
Views: 1,670
Message 1 of 13

Microphone not working for Moto e5 plus

Hello,

 

The microphone is not working for regular calls and WhatsApp calls-
Although for the google voice recognition it is functioning.
What might be the problem?

Senior MotoAgent
Senior MotoAgent
Posts: 533
Registered: ‎03-11-2019
Location: US
Views: 1,582
Message 2 of 13

Re: Microphone not working for Moto e5 plus

Hi Nuno69,

 

Thanks for posting. Have you tried if the microphone will work during video recording? You can try resetting your app preferences. This will reset the previous setup you made in the apps, to do it just apply these steps on your phone. Go to Settings > Select Apps > Swipe your finger to the left > Select all app > Select options (3 dots icon) > Select Reset Apps Preferences. After that, please restart the device.

 

Best regards,
Zeke
Motorola Support

Senior MotoAgent
Senior MotoAgent
Posts: 6,247
Registered: ‎03-05-2018
Location: US
Views: 1,581
Message 3 of 13

Re: Microphone not working for Moto e5 plus

Hi Nuno69,

 

Thanks for posting. Does it only happen with a specific contact, VOLTE call, and/or regular phone calls? Does it happen too when using an earphone? I would first suggest testing this in safe mode so there are no some third-party apps involved. 

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

 

Let me know.

 

Best regards,
Rich
Motorola-Lenovo Support

Luckyjames
What's DOS?
Posts: 2
Registered: ‎06-01-2019
Location: US
Views: 1,193
Message 4 of 13

Re: Microphone not working for Moto e5 plus

I have also faced same issue after installing gbwhastapp app on my moto e5 Plus.

Luckyjames
What's DOS?
Posts: 2
Registered: ‎06-01-2019
Location: US
Views: 1,192
Message 5 of 13

Re: Microphone not working for Moto e5 plus

After Re installing the app it will worked Normally

Senior MotoAgent
Senior MotoAgent
Posts: 6,247
Registered: ‎03-05-2018
Location: US
Views: 1,148
Message 6 of 13

Re: Microphone not working for Moto e5 plus


@Luckyjames wrote:

After Re installing the app it will worked Normally


Glad you're able to sort it out. Just post if you need help. Thanks. 

 

Best regards,
Rich
Motorola-Lenovo Support

Jordan4240
What's DOS?
Posts: 3
Registered: ‎07-02-2019
Location: US
Views: 776
Message 7 of 13

Re: Microphone not working for Moto e5 plus

i replaced the battery in my XT1921-7, and the mic stopped working, i have booted into safe mode, reset app preferences, and reinstalled the old battery to see if i could correct the issue, and have had no luck. any thing else not listed in this thread that might help?

Senior MotoAgent
Senior MotoAgent
Posts: 533
Registered: ‎03-11-2019
Location: US
Views: 773
Message 8 of 13

Re: Microphone not working for Moto e5 plus

Hi Jordan4240,

 

 Can you perform a hardware test on the microphone on your device by going to Apps > Moto Help/Device Help > Device Diagnosis > Hardware Test Microphone. If it fails the hardware test, perform a factory data reset on your phone. If the microphone still does not work you may need to send it for a replacement/repair. 

 

Steps on how to do a factory data reset on the Moto E5 Play: 

https://support.motorola.com/us/en/products/cell-phones/moto-e-family/moto-e5-play/documents/MS12736...

 

Best regards,
Zeke
Motorola Support

 

 

Jordan4240
What's DOS?
Posts: 3
Registered: ‎07-02-2019
Location: US
Views: 763
Message 9 of 13

Re: Microphone not working for Moto e5 plus

I did a hardware test, it did not pass. i am performing a restore now, and will inform you of the outcome

Senior MotoAgent
Senior MotoAgent
Posts: 533
Registered: ‎03-11-2019
Location: US
Views: 760
Message 10 of 13

Re: Microphone not working for Moto e5 plus

Hi Jordan4240,

 

Let us know if it goes. Also, try testing the microphone without restoring the apps and setting up a Google Account.

 

Best regards,
Zeke
Motorola Support