02-11-2019 07:23 AM
Thank you for reaching out, we are here to help. When did you start to notice this happen? Could you tell us more of what exactly you are experiencing with the phone's microphone? Also, what troubleshooting steps have you done to the device?
02-12-2019 03:57 AM - edited 02-12-2019 03:58 AM
I am having same problem. Microphone works fine for google assistant, text messages, recorded video but is not working in calls only. Other party I can hear perfectly, they are getting nothing from me (like I'm on mute, but I'm not!) Not sure if related or not, but microphone stopped working after installing Google Assistant (coincidence?)...
02-12-2019 12:26 PM
Thanks for posting. Are you only experiencing this with a specific contact/person? Does it happen both on VOLTE calls and regular calls? Let test this in safe mode so we can isolate the third-party apps causing an issue. Let me know if you're still experiencing the same.
To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
*Just turn off and on the phone to boot back to normal mode.