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AM2019
Blue Screen Again
Posts: 1
Registered: ‎02-09-2019
Location: IN
Views: 5,198
Message 1 of 15

Microphone not working for Moto e5

 
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Senior MotoAgent
Senior MotoAgent
Posts: 83
Registered: ‎01-18-2019
Location: PH
Views: 5,039
Message 2 of 15

Re: Microphone not working for Moto e5

Hi, AM2019!

 

Thank you for reaching out, we are here to help. When did you start to notice this happen? Could you tell us more of what exactly you are experiencing with the phone's microphone? Also, what troubleshooting steps have you done to the device?

 

 

Regards,
Mandy
Moto Support

keotek
Paper Tape
Posts: 1
Registered: ‎02-12-2019
Location: US
Views: 5,003
Message 3 of 15

Re: Microphone not working for Moto e5

I am having same problem. Microphone works fine for google assistant, text messages, recorded video but is not working in calls only. Other party I can hear perfectly, they are getting nothing from me (like I'm on mute, but I'm not!) Not sure if related or not, but microphone stopped working after installing Google Assistant (coincidence?)...

 

Keo

Senior MotoAgent
Senior MotoAgent
Posts: 6,602
Registered: ‎03-05-2018
Location: US
Views: 4,985
Message 4 of 15

Re: Microphone not working for Moto e5

Hi keotek,

 

Thanks for posting. Are you only experiencing this with a specific contact/person? Does it happen both on VOLTE calls and regular calls? Let test this in safe mode so we can isolate the third-party apps causing an issue. Let me know if you're still experiencing the same. 

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

*Just turn off and on the phone to boot back to normal mode. 

 

Best regards,
Rich
Motorola Support

 

Nuno69
Paper Tape
Posts: 2
Registered: ‎04-28-2019
Location: AR
Views: 4,266
Message 5 of 15

Re: Microphone not working for Moto e5

Hello,
I'm having the same problem.

The microphone stoped working for regular calls and the whatsApp aplication.

Although for the google assistant is functioning.
Could you help me?
thank you

AMFF
Paper Tape
Posts: 5
Registered: ‎06-07-2019
Location: GB
Views: 3,452
Message 6 of 15

Re: Microphone not working for Moto e5

 
AMFF
Paper Tape
Posts: 5
Registered: ‎06-07-2019
Location: GB
Views: 3,451
Message 7 of 15

Re: Microphone not working for Moto e5

Same problem in safe mode

Senior MotoAgent
Senior MotoAgent
Posts: 6,602
Registered: ‎03-05-2018
Location: US
Views: 3,442
Message 8 of 15

Re: Microphone not working for Moto e5

Hi AMFF,

 

Thanks for posting here and for trying the suggestions here. Can you please elaborate on how the microphone is not working? Have you tried testing the mic on the Moto Help app > Device Diagnosis > Hardware > Microphone? Let me know. 

 

Best regards,
Rich
Motorola-Lenovo Support

AMFF
Paper Tape
Posts: 5
Registered: ‎06-07-2019
Location: GB
Views: 3,408
Message 9 of 15

Re: Microphone not working for Moto e5

I tried the suggestion to look at settings in Skype and WhatsAp appsand gave pernmission to them to use microphone and speaker. It then worked for normal phonecalss so I have no more problems in calling and receiving calls. Thanks for advice in this forum But what a ridiculous palaver! I just hate Android phones and would give a lot to return to my straightforward Microsoft Lumia running Windows. But was advised to change as Microsoft don't support phones any more and Icould not get many apps.  

Senior MotoAgent
Senior MotoAgent
Posts: 6,602
Registered: ‎03-05-2018
Location: US
Views: 3,339
Message 10 of 15

Re: Microphone not working for Moto e5

Hi AMFF,

 

Thanks for the reply. So, I'd like to confirm, after enabling the permission the microphone is now working for those apps?

 

Best regards,
Rich
Motorola-Lenovo Support

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