02-11-2019 07:23 AM
Thank you for reaching out, we are here to help. When did you start to notice this happen? Could you tell us more of what exactly you are experiencing with the phone's microphone? Also, what troubleshooting steps have you done to the device?
02-12-2019 03:57 AM - edited 02-12-2019 03:58 AM
I am having same problem. Microphone works fine for google assistant, text messages, recorded video but is not working in calls only. Other party I can hear perfectly, they are getting nothing from me (like I'm on mute, but I'm not!) Not sure if related or not, but microphone stopped working after installing Google Assistant (coincidence?)...
02-12-2019 12:26 PM
Thanks for posting. Are you only experiencing this with a specific contact/person? Does it happen both on VOLTE calls and regular calls? Let test this in safe mode so we can isolate the third-party apps causing an issue. Let me know if you're still experiencing the same.
To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
*Just turn off and on the phone to boot back to normal mode.
04-28-2019 11:58 AM
I'm having the same problem.
The microphone stoped working for regular calls and the whatsApp aplication.
Although for the google assistant is functioning.
Could you help me?
06-07-2019 10:53 AM
Thanks for posting here and for trying the suggestions here. Can you please elaborate on how the microphone is not working? Have you tried testing the mic on the Moto Help app > Device Diagnosis > Hardware > Microphone? Let me know.
06-08-2019 05:59 AM
I tried the suggestion to look at settings in Skype and WhatsAp appsand gave pernmission to them to use microphone and speaker. It then worked for normal phonecalss so I have no more problems in calling and receiving calls. Thanks for advice in this forum But what a ridiculous palaver! I just hate Android phones and would give a lot to return to my straightforward Microsoft Lumia running Windows. But was advised to change as Microsoft don't support phones any more and Icould not get many apps.