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AM2019
Blue Screen Again
Posts: 1
Registered: ‎02-09-2019
Location: IN
Views: 199
Message 1 of 4

Microphone not working for Moto e5

 
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Senior MotoAgent
Senior MotoAgent
Posts: 83
Registered: ‎01-18-2019
Location: PH
Views: 148
Message 2 of 4

Re: Microphone not working for Moto e5

Hi, AM2019!

 

Thank you for reaching out, we are here to help. When did you start to notice this happen? Could you tell us more of what exactly you are experiencing with the phone's microphone? Also, what troubleshooting steps have you done to the device?

 

 

Regards,
Mandy
Moto Support

keotek
Paper Tape
Posts: 1
Registered: ‎02-12-2019
Location: US
Views: 112
Message 3 of 4

Re: Microphone not working for Moto e5

I am having same problem. Microphone works fine for google assistant, text messages, recorded video but is not working in calls only. Other party I can hear perfectly, they are getting nothing from me (like I'm on mute, but I'm not!) Not sure if related or not, but microphone stopped working after installing Google Assistant (coincidence?)...

 

Keo

Senior MotoAgent
Senior MotoAgent
Posts: 4,182
Registered: ‎03-05-2018
Location: US
Views: 94
Message 4 of 4

Re: Microphone not working for Moto e5

Hi keotek,

 

Thanks for posting. Are you only experiencing this with a specific contact/person? Does it happen both on VOLTE calls and regular calls? Let test this in safe mode so we can isolate the third-party apps causing an issue. Let me know if you're still experiencing the same. 

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

*Just turn off and on the phone to boot back to normal mode. 

 

Best regards,
Rich
Motorola Support

 

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