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Paper Tape
Posts: 1
Registered: ‎09-11-2019
Location: US
Views: 109
Message 1 of 2

Moto E5 Play Microphone not working

Hello, my phone is a photo 5 play Android 8. 0.

After checking through some fixes and other grades I have tried:


Moto diagnostic hardware test: passed

Recording video: passed

Restarting in safe mode: all same results

Factory reset: issue still present.


During telephone calls my microphone does not work. When I switch to speakerphone I can barely be heard and have to yell.


Problem only seems present during telephone calls.


Senior MotoAgent
Senior MotoAgent
Posts: 526
Registered: ‎03-11-2019
Location: US
Views: 67
Message 2 of 2

Re: A2020a40 (Vibe C) Microphone not working

Hi Aaronb11,


Thanks for posting. How about video calls? It could be a problem with your network since it does work in hardware test and recording videos. Try contacting your service provider and if possible request a replacement SIM card. 


Best regards,
Motorola Support