09-11-2019 05:13 PM - last edited on 09-12-2019 09:02 AM by Agent_Zeke
Hello, my phone is a photo 5 play Android 8. 0.
After checking through some fixes and other grades I have tried:
Moto diagnostic hardware test: passed
Recording video: passed
Restarting in safe mode: all same results
Factory reset: issue still present.
During telephone calls my microphone does not work. When I switch to speakerphone I can barely be heard and have to yell.
Problem only seems present during telephone calls.
09-12-2019 09:01 AM
Thanks for posting. How about video calls? It could be a problem with your network since it does work in hardware test and recording videos. Try contacting your service provider and if possible request a replacement SIM card.