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rolandof
Paper Tape
Posts: 2
Registered: ‎01-02-2019
Location: VE
Views: 4,325
Message 1 of 5

Moto E5 Play wont turn on

Hi, my phone won't turn on no matter what i do, when I plug ther charger It just flashes a white led and that's it. I appreciate any help i could get thank you.

Motorola Employee
Motorola Employee
Posts: 5,397
Registered: ‎07-12-2014
Location: US
Views: 4,282
Message 2 of 5

Re: Moto E5 Play wont turn on

Hi rolandof,

 

Using only the charger that came in the box with the phone, please press and hold the power button for about 30 seconds. Let me know what happens.

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

rolandof
Paper Tape
Posts: 2
Registered: ‎01-02-2019
Location: VE
Views: 4,234
Message 3 of 5

Re: Moto E5 Play wont turn on

Hi Agent_JM, nothing really happens, If anithing the blinking pattern changes, It gets slower and iregular apperently.
Senior MotoAgent
Senior MotoAgent
Posts: 83
Registered: ‎01-18-2019
Location: PH
Views: 4,123
Message 4 of 5

Re: Moto E5 Play wont turn on


@rolandof wrote:
Hi Agent_JM, nothing really happens, If anithing the blinking pattern changes, It gets slower and iregular apperently.

Hi rolandof,

 

Please proceed with the external reset and follow the steps with this link.

 

Regards,
Mandy
Moto Support

Faithkins
Blue Screen Again
Posts: 3
Registered: ‎04-05-2019
Location: US
Views: 3,691
Message 5 of 5

Re: Moto E5 Play wont turn on

My brand new e5 wont turn on screen. I can hear HELLO MOTO and that is it. Even after charging with charget it came with and reboot and resets. Do i send it back?

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