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croat
Paper Tape
Posts: 2
Registered: ‎12-05-2018
Location: US
Views: 121
Message 1 of 3

Moto E5 XT1944-4 wireless/wifi signal problems Cricket Wireless

I have had this phone for a month or so and cannot figure out the issues with this phones wifi and network radios. I converted over to Cricket - so new SIM and new service to me. Line transfer went fine and overall the phone is great - minus cellular reception as well as wifi dropping.

 

For the wifi issue: happens at work on our Cisco based wireless environment - my connection constantly connects and disconnects. When trying to reconnect after a disconnect I usually see an error that states either IP failure or it states disabled - after a short while it connects again without issue. This happens elsewhere as well including home however is persistant at work.

 

The cellular network signal issues are more pressing. Since this is a unlocked version I cannot enable wifi calling via Cricket (a known issue with unlocked phones). In my basement and 1st floor I consistently get no service (not even emergency calls) or emergency calls only as my best signal and I live in a heavily populated city of Milwaukee and per the Cricket stores and coverage map - no one has signal problems in this city. I fluctuate from full LTE (which is only what I should get) to nearly no HSPA+ signal (I should never be on HSPA+ in the city). Furthermore when I am driving around the tri-county area I constantly lose signal or go to HSPA+ in full covered LTE areas where the maps indicate I should be perfect. A mile from work I have an ATT antenna on the local water tower and even in direct path staring at it - same problems!

 

Cricket is blaming it being an unlocked international phone issue and that its constantly at battle with itself/internal radios which is why its fluctating from great to poor/no signal. I find this hard to beleive on how an international phone should operate. Their only solution after troubleshooting it is to sell this phone and buy a Cricket branded phone. I have looked all around and have not found really anything useful even on the forums here in relation to signal issues. Any help would be great - thanks!

 

All phone specs are below:

 

https://www.phonemore.com/motorola-moto-e5-xt1944-4/specs/3980

 
 
Model and physical featuresMotorola Moto E5 XT1944-4
BrandMotorola
ModelMoto E5 XT1944-4
Also known asLenovo Moto E5 XT1944 dual-sim, Moto E 5th Generation
Country or region where it's soldLatin AmericaBrazil
Release dateMay, 2018
Depth9 millimeters (0.35 inches)
Size (width x height)72.2 x 154.4 millimeters (2.84 x 6.08 in)
Weight174 grams (6.09 ounces)
Qwerty physical keyboardNot supported
AntennaInternal antenna
Build, materialsfeature not registered
Protection against water and othersNot supported
Operating system (OS)Motorola Moto E5 XT1944-4
Operating systemAndroid 8.0 Oreo
Firmware updatefeature not registered
HardwareMotorola Moto E5 XT1944-4
Architecture - Chipset64bit - Qualcomm Snapdragon 425 MSM8917 (28nm)
CPU processor1.4Ghz Quad-Core ARM Cortex-A53
GPU graphical controllerQualcomm Adreno 308 500Mhz
RAM memory2GB LPDDR3
Internal storage16GB (10GB user available)
External storageUntil 256GB microSD, microSDHC, microSDXC
(dedicated slot) 
DisplayMotorola Moto E5 XT1944-4
Display typeTFT LCD IPS
Screen size5.7" inches
Screen-to-body ratio~75.2% (screen-to-body ratio)
TouchscreenCapacitive Multitouch
Display resolution720x1440 pixels
Pixel density (dot pitch)282 PPI
Colors16 million
Scratch-resistant glassGorilla Glass 3
Mobile networks and dataMotorola Moto E5 XT1944-4
Dual-SIMDual SIM Standby - Call active on one sim card
(dedicated slot) 
SIM card2 slots Dual-SIM
nano-SIM (4FF) 
GSM Mhz bandQuad-Band 850/900/1800/1900
Primary 2G networkGSM 850/900/1800/1900
Primary 3G networkUMTS 850/900/1700/1900/2100
Primary 4G networkLTE Cat4 700/850/1700/1800/1900/2100/2600 (Bands 1,2,3,4,5,7,28)
Primary data networkGPRS, EDGE, UMTS, HSDPA, HSUPA, HSPA+, LTE
Secondary 2G networkGSM 850/900/1800/1900
Secondary 3G networkNot supported
Secondary 4G networkNot supported
Secondary data networkGPRS, EDGE
Maximum download/upload150/50 Mbps
Messaging and callingMotorola Moto E5 XT1944-4
MessagingSMS (T9), MMS, E-mail, Push mail
SpeakerphoneSupported
Video callingSupported
Call controlVoice dialing, Voice recorder
Primary camera / Back cameraMotorola Moto E5 XT1944-4
Main camera13 megapixels
Main camera resolution4128x3096 pixels
Video recording (primary)Full HD (1920x1080 pixels) 30 fps
FlashLED flash on both cameras
Focal aperturef/2.0 (aperture)
Focal lengthfeature not registered
Sensor sizefeature not registered
Pixel size1.12µm pixel
AutofocusPDAF: phase detection autofocus
Touch focusSupported
Image stabilizationEIS: Digital stabilization
ZoomOnly digital zoom
Face/smile detectionFace detection, Smile detection
BSI sensorNot supported
HDRHDR photo on both cameras
Front camera / Secondary cameraMotorola Moto E5 XT1944-4
Front camera5 megapixels
Front camera resolution2560x1920 pixels
Video recording (secondary)HD (1280x720 pixels)
Front flashLED
Focal aperturef/2.2 (aperture)
Focal lengthfeature not registered
Sensor sizefeature not registered
Pixel sizefeature not registered
MultimediaMotorola Moto E5 XT1944-4
RadioFM
TVNot supported
Video formatsMP4, H.265, H.264, H.263, XviD, WMV
Audio formatsMP3, OGG, eAAC+, FLAC
Connectivity and interfacesMotorola Moto E5 XT1944-4
USBMicroUSB 2.0
TV outputNot supported
Audio output3.5mm jack
Bluetooth4.2 version A2DP
WiFi802.11 b/g/n (2.4Ghz)
DLNANot supported
NFCNot supported
GPSA-GPS, GeoTagging, GLONASS, BeiDou
Infrared portNot supported
Other functionsMotorola Moto E5 XT1944-4
Active noise cancellationSupported
Vibrating alertSupported
RingtonesPolyphonic and customized
Web browserHTML, XHTML, HTML5
Java / Flash playerNot supported
SensorsAccelerometer
Proximity 
Ambient Light 
Fingerprint 
Power supply and autonomyMotorola Moto E5 XT1944-4
Battery technologyLi-Ion (Non removable)
Battery capacity4000 mAh
Battery model / charger (watts)feature not registered
Talk timefeature not registered
Standbyfeature not registered
Specific absorption rate (radiation)Motorola Moto E5 XT1944-4
SAR USA, Mexico, Colombiafeature not registered
SAR European Union, UKfeature not registered
Senior MotoAgent
Senior MotoAgent
Posts: 5,150
Registered: ‎07-12-2014
Location: US
Views: 68
Message 2 of 3

Re: Moto E5 XT1944-4 wireless/wifi signal problems Cricket Wireless

It appears that you are using an out-of-region device for a service provider in the US. Although the phone is unlocked and may work in the United States, we cannot guarantee full compatibility. It is not optimized to work with US carriers. We suggest having the US model to make sure it will be compatible. We do not encourage customers buying a phone from a different country for extended use in another. In addition, manufacturer's warranty is limited to the country where the device is intended for sale.

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

Highlighted
croat
Paper Tape
Posts: 2
Registered: ‎12-05-2018
Location: US
Views: 65
Message 3 of 3

Re: Moto E5 XT1944-4 wireless/wifi signal problems Cricket Wireless

Is there anything I can do to increase network signal at all? If its stated to be used in another country - ie international - it should fully function in any country more so the United States.
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