03-31-2019 10:29 AM - last edited on 04-03-2019 01:29 PM by Agent_Rich
Not only does my Moto5e screen light up by itself while laying on the counter and start randomly calling people, but last week it started not letting me answer the phone. First if the phone rings, I have to do the pattern to unlock the phone. Then touch the phone button on the lower left. Then it asks if I want to click to enter the current phone call. Then I have to swipe up after that. By that time the caller is long gone, and this is a BUSINESS PHONE!!!!!!!!
04-03-2019 01:36 PM
Thanks for posting. Can you test this behavior on safe mode?
To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
See if it will happen in safe mode. I would also recommend, testing the Moto Help app > Hardware test > Touchscreen. Let me know. Thanks.