07-02-2019 07:05 AM
07-02-2019 09:04 AM
So, I went to one of my carrier's Service Office and updated the SIM, i.e., a technician replaced my old 64K Cubacel SIM Card with a brand new Cubacel UICC but it didn't solve the problem either. The same symptoms, as posted by me in similar topics remains.
07-02-2019 11:15 AM - last edited on 07-03-2019 06:13 AM by Agent_Rich
I have the same problem, I **removed** in Haiti.
what should I do?
I would like Motorola to tell me what to do.
My email is
Edit: Privacy / Preferred Language - Rich
07-03-2019 06:38 PM
During the last security update, I am unable to connect to my mobile network. I subsequently tried to do a factory reset to see if that would help. The deviceis stuck at the screen saying "please wait, this may take a few minutes." for the last 2 hrs. There is no sd card installed.
07-04-2019 01:11 AM
Try a ,"Soft Reboot".
Hold the Volume key in and whilst keeping it held in hold in the Power key until the phone rerstarts with luck?
If no good try entering,"Recovery Mode" and try the Factory reset again,
07-04-2019 02:27 AM - edited 07-04-2019 04:26 AM
It was the sim. When I removed it, the phone reset as it normally would for a factory reset. Seems like until that last security update is rolled back, the sim slot won't work.
07-04-2019 02:34 AM
It was the sim. When i removed it, the phone reset as it normally would for a factory reset. Seem like until that last security update is rolled back, the sim slot won't work.
I have seen on other forums whereby a,"System Update" has caused a weak Sim card to fail.My carrier allows me to get another blank Sim card off them and do a,"Sim Swap" so moves all my allowances and number etc over to a new Sim Card.
07-04-2019 04:30 AM
The sim card itself is working. I checked it in another phone. So it's something to do with the sim slot itself after the last security update.
With the Sim card out try another Factory Reset and see if that gets it?
07-04-2019 02:06 PM
We requested to update your profile with the current phone, carrier, and serial number. See here for the instruction. This will help us to check this. Thanks.