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Sauceknot
Fanfold Paper
Posts: 6
Registered: ‎07-03-2019
Location: BB
Views: 89
Message 21 of 27

Re: Moto e5 play stuck during factory reset.

I had this exact problem. Remove your sim and boot the phone. It should come on. The sim issue will remain, however.

Sauceknot
Fanfold Paper
Posts: 6
Registered: ‎07-03-2019
Location: BB
Views: 88
Message 22 of 27

Re: Moto e5 play stuck during factory reset.

Profile updated.

Sauceknot
Fanfold Paper
Posts: 6
Registered: ‎07-03-2019
Location: BB
Views: 51
Message 23 of 27

Re: Moto e5 play stuck during factory reset.

There have been 7 days since the last communication from moto support. Is there any update????

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Senior MotoAgent
Senior MotoAgent
Posts: 5,608
Registered: ‎03-05-2018
Location: US
Views: 46
Message 24 of 27

Re: Moto e5 play stuck during factory reset.

Hi Sauceknot,

 

Sorry for the delayed response. We checked this and we confirmed that your phone is part of the relocked device. Motorola has taken steps, on behalf of our carrier partners, to manage subsidy-locked phones. We have relocked phones that were unlocked without the carrier’s authorization. 

 

Best regards,
Rich
Motorola-Lenovo Support

JoseAgustin
Ctrl-Alt-Del
Posts: 9
Registered: ‎06-24-2019
Location: CU
Views: 25
Message 25 of 27

Re: Moto E5 play doesnt recognize sim card /no reoconoce la sim

Hi Rich,

 

I'm still waiting for a personalized response. Can you please check and tell me if my phone is unfortunately "part of the devices relocked by Motorola on behalf of its carrier partners, which were unlocked without their authorization".

 

Thanks in advance!

 

Best regards, 

Joe 

A Cuban of Cuba

Senior MotoAgent
Senior MotoAgent
Posts: 5,608
Registered: ‎03-05-2018
Location: US
Views: 14
Message 26 of 27

Re: Moto E5 play doesnt recognize sim card /no reoconoce la sim

Hi Joe,

 

Sorry, I thought I included you in my initial response.  We checked yours as well. Yes, your phone is also part of the relocking phones. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

JoseAgustin
Ctrl-Alt-Del
Posts: 9
Registered: ‎06-24-2019
Location: CU
Views: 7
Message 27 of 27

Re: Moto E5 play doesnt recognize sim card /no reoconoce la sim

Hi Rich, 

 

Thank you for your support. Is there any chance that I could activate my moto again in the nearest future or I should dispose it? What would it take to get it back on track? I can't contact Verizon's call center through a phone call. 

 

Best regards,

Joe.

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