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Prdraft
Paper Tape
Posts: 6
Registered: ‎01-19-2019
Location: US
Views: 262
Message 1 of 10

Moto E5 plus unable to download pictures in texts

I have just set up my new Moto E5 plus and I am unable to receive any photos via text.

I also get messenger pop up all the time that wants me to change my message (texting) to th messages.

Porphyrius
802.11n
Posts: 579
Registered: ‎10-16-2018
Location: GB
Views: 260
Message 2 of 10

Re: Moto E5 plus unable to download pictures in texts

Have you got two messaging apps?

Prdraft
Paper Tape
Posts: 6
Registered: ‎01-19-2019
Location: US
Views: 256
Message 3 of 10

Re: Moto E5 plus unable to download pictures in texts

Well I have texting app on phone which I have set as my primary and th messenger as well. Ever time I send a text it asks if I want to switch. The picture sent to me was via text.

Prdraft
Paper Tape
Posts: 6
Registered: ‎01-19-2019
Location: US
Views: 254
Message 4 of 10

Re: Moto E5 plus unable to download pictures in texts

I am uninstalling FB and messenger to see if that helps.

Still unable to download or view pictures in text.

Porphyrius
802.11n
Posts: 579
Registered: ‎10-16-2018
Location: GB
Views: 253
Message 5 of 10

Re: Moto E5 plus unable to download pictures in texts

Can you disable one or the other and then re-enable them to see if that gets it?

Prdraft
Paper Tape
Posts: 6
Registered: ‎01-19-2019
Location: US
Views: 243
Message 6 of 10

Re: Moto E5 plus unable to download pictures in texts

Yes thankyou, I did that and also tried sending a picture in text and nothing went thru although it shows my photo on my end. 

I also checked to make sure my data is turned on by my provider (consumer cellular) and on my phone. still nothing.

Porphyrius
802.11n
Posts: 579
Registered: ‎10-16-2018
Location: GB
Views: 237
Message 7 of 10

Re: Moto E5 plus unable to download pictures in texts

There are file size limits to MMS text messages of 300kb.If the picture is too large it won't send.What I do is use free Webspace and upload there and then send the link.I use Imgur,

 

https://imgur.com

 

 

Prdraft
Paper Tape
Posts: 6
Registered: ‎01-19-2019
Location: US
Views: 235
Message 8 of 10

Re: Moto E5 plus unable to download pictures in texts

Thank you but the size is not the issue, I am sure. Nothing is going out or in, no matter how small the picture.


@Porphyrius

 

 

 

 


 

Porphyrius
802.11n
Posts: 579
Registered: ‎10-16-2018
Location: GB
Views: 233
Message 9 of 10

Re: Moto E5 plus unable to download pictures in texts

Find you Carrier's APN settings and you may have to manually enter them in the Phone's Network APN section and make sure they are saved.

 

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Prdraft
Paper Tape
Posts: 6
Registered: ‎01-19-2019
Location: US
Views: 229
Message 10 of 10

Re: Moto E5 plus unable to download pictures in texts

That sounds brilliant. I checked this just now and it has cc network credentials.  I can only assume it is a screw up on their end. on hold on chat for one hour now. Thanks for your input

 

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