03-06-2019 05:14 PM
I have a Moto e5 for about 6ish months and everything works fine until recently. I use exclusively apple earbuds because they are the few earbuds that don't hurt my ears. But the mic stopped working. So I bought some new ones that came with 2 and used them and everything was fine until yesterday.
Whenever I tried to turn up the volume it activated Google assistant and then the mic stopped working so I put in the new ones and when I talk to friends I have to speak louder for them to hear me.
03-07-2019 12:58 PM
Thanks for posting. Just to confirm, are you referring about the earphone's mic? Without the earphone does the phone's mic works fine? May I know what's the make and model of the earphones you tested?
03-07-2019 01:12 PM
03-08-2019 08:55 AM
The earbuds work fine and have great sound quality. The microphone is what isn't working. They are apple earpods not the wireless ones. Whenever I try to speak to friends they do not work or I have speak really loud for them to hear me
Is it the microphone of the phone or the microphone of the earbuds?
03-13-2019 01:33 PM
Thanks for confirming. Are you experiencing the same? Can you check if this will happen in safe mode?
To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.