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Faithkins
Blue Screen Again
Posts: 3
Registered: ‎04-05-2019
Location: US
Views: 192
Message 1 of 4

Out of the box

Brand new out of the box e5 play screen wont light up! It says "hello moto" in an annoying ladies voice which I can only hear. Searching for anyone else who had this issue ir do I have a lemon?

Moto Sr Moderator
Moto Sr Moderator
Posts: 28,298
Registered: ‎02-02-2016
Location: US
Views: 167
Message 2 of 4

Re: Out of the box


@Faithkins wrote:

Brand new out of the box e5 play screen wont light up! It says "hello moto" in an annoying ladies voice which I can only hear. Searching for anyone else who had this issue ir do I have a lemon?


It sounds like the phone has a hardware issue. 


* Search box is your friend * I don't respond to PM if question belongs in forum
Faithkins
Blue Screen Again
Posts: 3
Registered: ‎04-05-2019
Location: US
Views: 158
Message 3 of 4

Re: Out of the box

So does that mean it should go back to where I bought it from?

Moto Sr Moderator
Moto Sr Moderator
Posts: 28,298
Registered: ‎02-02-2016
Location: US
Views: 135
Message 4 of 4

Re: Out of the box


@Faithkins wrote:

So does that mean it should go back to where I bought it from?


That is the fastest way to get resolution 


* Search box is your friend * I don't respond to PM if question belongs in forum

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