11-05-2019 10:34 AM
Google photos is the problem
WhatsApp also but assume that photos in that app are really G P
Strangely camera works
When did I get the update - last week sometime
It said security update
It is the UK version phone
11-05-2019 11:24 AM
I just want to confirm that it won't auto rotate on both Google photos and WhatsApp only? Have you tried booting the phone in Safe Mode? Does it go full screen automatically when you watch youtube videos? Please update your profile with your current phone, carrier, and IMEI -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.
Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
To Enable Safe Mode:
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
11-06-2019 06:20 AM
I don't normally use youtube, but tried youtube light
Index screens are portrait but when they go to full screen they rotate to fill the screen as landscape.
No so with photos and whatsapp
But rotates with camera
Tried safe mode (thanks for the instrutions) no change everything the same
Phone is Moto e5 play (UK version) running android 8.1.0 with security patch 1 October 2019
Build Number OPGS28.54-53-8-7
Baseband versionM8917_31.39.05.93R PETTYL_EMEA_CUST
Carrier is Tesco Mobile which uses T-Mobile network
Hope that is all OK
Edited: for privacy -Zeke
Somehow your message was deleted after I edited your post for privacy concerns. Anyway, what I meant for youtube or other video playing apps that it automatically goes into the landscape if you turned on auto-rotate. Are both WhatsApp and Google Photos updated to the latest software? You may also try clearing the app cache and storage of both of the apps. This step will reset the app to default and may log you out of the app.
To clear app cache and storage:
Go to Settings > Apps & Notifications > App Info > (App Name) > Storage > Clear Cache & Clear Storage.
11-06-2019 07:40 AM
On utube Go the sample videos turn into full screen (landscape) if I enlarge to full screen so that seems to work ok.
For my videos that I took with camera it gives me option of opening with Chrome or Photos. No matter which I choose no rotation occurs.
Have cleared all cache previously and again now - no change
I cleared data in whatsapp only to lose all my recent posts - made no difference- so I don't want to clear photos data as I have lots there.
I am scared they will all get wiped
Yes using the latest apps
Clearing data & cache from whatsapp did not lose update as still said latest update 28 Oct 2019
Lost important todays post in whatsapp after doing backup
Suppose should have done backup first but didn't think.
G Photos update is 4 Nov 2019 but that's after problem started
Don't believe it can be the sensor as camera works just fine.
Been through all the hardware checks on Moto Help without problems
Removed last program installed no change.
Could be a program update or system update - but strange no one else has problem
Tried control screen orientation app which works but that's a bind to keep setting orientation
Any other suggestions
11-06-2019 11:28 AM
I do also think this is not a Gyroscope hardware fault but an application-specific issue. I tried this on a different Moto Phone on Google photos on the same software update and cannot replicate what you're seeing. If Google Photos is already backed up and synced it should not be deleted when clearing cache and app storage. You can check that by accessing photos.google.com on your computer browser. Try using a 3rd party gallery app and check if the same thing would happen.