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MSSHARMA
Blue Screen Again
Posts: 4
Registered: ‎03-14-2019
Location: IN
Views: 1,133
Message 1 of 2

System update for oreo 8.1

My mobile E5 plus didn't get any system update for oreo 8.1 still.

Kindly send it. 

And one more problems I faced

  • My device full sound as low as call sound
  • And It seems to be taken a min to switch between speaker on and off for 
  • No gesture for flip flash as shown in advertisement
Former Employee
Posts: 6,032
Registered: ‎12-04-2017
Location: IN
Views: 1,045
Message 2 of 2

Re: System update for oreo 8.1


@MSSHARMA wrote:

My mobile E5 plus didn't get any system update for oreo 8.1 still.

Kindly send it. 

And one more problems I faced

  • My device full sound as low as call sound
  • And It seems to be taken a min to switch between speaker on and off for 
  • No gesture for flip flash as shown in advertisement

Hello MSSHARMA,

 

Thanks for posting, let me try to help. Please update your profile with the IMEI number of your phone? Is it okay if we look into your apps to determine what is causing the issue? This will help us investigate. Make sure that your Motorola Privacy is enabled. If you need a reference in updating your profile, please click this link. 

 

For your other questions:

 

  • My device full sound as low as call sound —— Are we testing this on Speaker or headsets?
  • And It seems to be taken a min to switch between speaker on and off for —— Please perform Clear Cache Data on the 'Phone' app > force reboot your device and test. Let us know how it goes?
  • No gesture for flip flash as shown in advertisement——Please be informed that the feature is unavailable on Moto E5 Plus and is working as expected. For more information: http://motorola-global-en-roe.custhelp.com/app/answers/detail/a_id/129379/~/moto-actions---moto-e5-p...

Let us know if you any questions?

 

Thanks,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943