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Sterve
Paper Tape
Posts: 2
Registered: ‎11-06-2018
Location: GB
Views: 129
Message 1 of 4

YouTube buffers

Hi I have a Moto E5 YouTube buffers on both wi fi and data ,all other streaming is ok.If I cast YouTube from my phone to TV there is no problem but my phone screen still buffers.Any suggestions welcome,thanks

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Senior MotoAgent
Senior MotoAgent
Posts: 3,304
Registered: ‎03-05-2018
Location: US
Views: 85
Message 2 of 4

Re: YouTube buffers

Hi Sterve,

 

Thanks for posting. I'd like to help. Are you only having this issue with Youtube? Please make sure that the Youtube is updated in Playstore. And, let's also try streaming Youtube while the phone is in safemode. 

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

 

Let me know. Thanks. 

 

Best regards,
Rich
Motorola Support

Sterve
Paper Tape
Posts: 2
Registered: ‎11-06-2018
Location: GB
Views: 68
Message 3 of 4

Re: YouTube buffers

Hi Rich,thanks for your reply.Directly after my post I fitted a 32gb SD card and moved all the apps I could over to that.Since then i have had no problems at all so will keep monitoring and get back to you if the problem re-occurrs,regards Sterve

Senior MotoAgent
Senior MotoAgent
Posts: 3,304
Registered: ‎03-05-2018
Location: US
Views: 57
Message 4 of 4

Re: YouTube buffers

Hi Sterve,

 

Absolutely, let me know what's your observation. Thanks.

 

Best regards,
Rich
Motorola Support

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