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7 Posts

01-19-2021

United Kingdom of Great Britain and Northern Ireland

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In-call sounds: Whoosh and Tinkle

2021-04-12, 21:00 PM

When making a call I get a strange "whoosh" sound at the moment when the other party answers the call.  The same sound happens if it goes to voicemail.

There are also faint tinkling sounds when dialling and sometimes during conversations.

I am using a Moto E6 play.

There are no sound settings that relates to this and it is clearly nothing to do with notifications.

Any explanation would be helpful.

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4347 Posts

03-11-2019

United States of America

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Re:In-call sounds: Whoosh and Tinkle

2021-04-13, 16:08 PM

Hi CAP-Mark,

 

Thanks for reaching out to us with your concern and we would like to help. Does this happen to every call and voicemail? Are you using a 3rd party phone/dialer app? 

 

Best regards,
Zeke
Motorola Support



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7 Posts

01-19-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 3 of 12

Re:In-call sounds: Whoosh and Tinkle

2021-04-13, 16:34 PM

Yes, it happens with every call and voicemail since I got the phone (last year).  At the moment someone answers, it goes WHOOSH !

I'm using the phone directly, no other app.

My phone provider in the UK is Tesco Mobile and the carrier is the O2 network.

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4347 Posts

03-11-2019

United States of America

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Re:In-call sounds: Whoosh and Tinkle

2021-04-13, 18:51 PM

@ CAP-Mark wrote:

Yes, it happens with every call and voicemail since I got the phone (last year).  At the moment someone answers, it goes WHOOSH !

I' using the phone directly, no other app.

My phone provider in the UK is Tesco Mobile and the carrier is the O2 network.

 

Just to confirm, this happens at the start of the call when they accepted/picked up the call? It is not happening during calls?

 

Best regards,
Zeke
Motorola Support



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7 Posts

01-19-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 5 of 12

Re:In-call sounds: Whoosh and Tinkle

2021-04-14, 8:42 AM
Correct. The Whoosh sound is just when they pick up, not subsequently (or when an answerphone/voicemail kicks in, and not subsequently. The background faint tinkle may be different. The reason I believe it is something in the Moto E6 play software, is because I previously had a Moto phone with the same provider and carrier, and this never happened.
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4347 Posts

03-11-2019

United States of America

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  • Message 6 of 12

Re:In-call sounds: Whoosh and Tinkle

2021-04-14, 19:07 PM

Hi CAP-Mark,

 

Does this happen during speakerphone too? Please check if this happen too on safe mode by following the steps below. 

 

To Enable Safe Mode:

1.  Press the Power key

2.  Touch and HOLD Power off on the screen.

3.  Touch OK when Reboot to safe mode appears

4.  Phone will reboot and Safe Mode will appear in bottom left corner

5.  If the issue is resolved in safe mode, the cause appears to be a 3rd party app.

6.  Simply power cycle the device to disable safe mode, and then go through the process of trying to identify and removing the problem application.

 

Best regards,
Zeke
Motorola Support



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7 Posts

01-19-2021

United Kingdom of Great Britain and Northern Ireland

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Re:In-call sounds: Whoosh and Tinkle

2021-04-22, 11:46 AM

The Whoosh sound happens in Safe Mode, just the same.

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4347 Posts

03-11-2019

United States of America

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  • Message 8 of 12

Re:In-call sounds: Whoosh and Tinkle

2021-04-22, 14:29 PM

Hi CAP-Mark,

 

Does it happen during speaker mode? If it does, please provide us a video recording that shows us the sound you describe after picking up the call.

 

Best regards,
Zeke
Motorola Support



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7 Posts

01-19-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 9 of 12

Re:In-call sounds: Whoosh and Tinkle

2021-05-04, 12:55 PM

Yes it does happen on speaker, but I've tried recording it and the tinkle and whoosh are too faint and swift to be picked up on a video, I'm afraid.

I've also discovered that it doesn't happen on all calls.

It happens when calling a landline, but doesn't seem to when calling a mobile number.

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4347 Posts

03-11-2019

United States of America

769 Signins

61060 Page Views

  • Posts: 4347
  • Registered: ‎03-11-2019
  • Location: United States of America
  • Views: 61060
  • Message 10 of 12

Re:In-call sounds: Whoosh and Tinkle

2021-05-04, 14:55 PM

Hi CAP-Mark,

 

Thanks for testing this. Is the Whoosh and Tinkle sounds causing issues during calls? 

 

Best regards,
Zeke
Motorola Support



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