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1 Posts

04-06-2021

Romania

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  • Registered: ‎04-06-2021
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Problem Bluetooth

2021-04-06, 20:16 PM

For 2 days i continously recive this error: "Bluetooth keeps stopping". I cant even turn my wi-fi on. Any solves?

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3714 Posts

03-11-2019

United States of America

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  • Posts: 3714
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Re:Problem Bluetooth

2021-04-07, 18:55 PM

Hi Ciprian897,

 

I will be happy to assist you with this. How often do you get this error message? Are you using Bluetooth when the error message pops up? Try booting the phone in Safe mode and let me know if the error message would show up. 

 

To Enable Safe Mode:
1.  Press the Power key
2.  Touch and HOLD Power off on the screen.
3.  Touch OK when Reboot to safe mode appears
4.  Phone will reboot and Safe Mode will appear in bottom left corner
5.  If the issue is resolved in safe mode, the cause appears to be a 3rd party app.
6.  Simply power cycle the device to disable safe mode, and then go through the process of trying to identify and removing the problem application.

 

Best regards,
Zeke
Motorola Support



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