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2 Posts

11-21-2020

India

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Caller details showing as small icon

2020-11-21, 11:31 AM

Hi ,

 

 

 

I have purchased moto-e6s for my parents and they never used any smart phones. I did lot of research and found this would be the compact and as per my budget. But Nowadays they are facing issue in attending call and ending the call.  

1. Because while in phone incoming call is coming as pop-up on top of the screen

2. ongoing call is showing as small icon rather than full screen.

 

Due to this they are forgetting to disconnect the call and sometimes attending call also unable to do it. Is there a way to disable these two options and have a full screen for calling always? Please help us to address this issues. Thank you

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1554 Posts

08-15-2020

United Kingdom of Great Britain and Northern Ireland

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Re:Caller details showing as small icon

2020-11-21, 13:03 PM

The pop-up alert for incoming call is standard.

 

The bubble ("small icon") for outgoing just needs a finger tap to enlarge.

 

 

.

■ I am not a Motorola/Lenovo Employee. I am a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position. ■
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2 Posts

11-21-2020

India

4 Signins

15 Page Views

  • Posts: 2
  • Registered: ‎11-21-2020
  • Location: India
  • Views: 15
  • Message 3 of 4

Re:Caller details showing as small icon

2020-11-21, 16:24 PM

Yes, as my parents don’t have much knowledge on smartphones they‘re struggling little bit to catchup. I thought something would be there to disable especially for the senior citizens. 

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4519 Posts

03-11-2019

United States of America

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Re:Caller details showing as small icon

2020-11-23, 20:07 PM

Hi Mani-V,

 

Thanks for posting your concern here. This is normal behavior for the phone especially if they are using apps while on calls. We suggest to use the recent apps key and go back to the phone app to revert back to full screen.

 

Best regards,
Zeke
Motorola Support



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