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Notification of incoming call whilst on another call

2020-03-28, 13:19 PM
Hi is there Any way of having a notification of a missed call while I have been on the phone please? It doesn't show as a missed call so I never know unless they leave me a voivwmail. Thankyou.
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Re:Notification of incoming call whilst on another call

2020-03-28, 13:20 PM
I meant voicemail, sorry.
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Re:Notification of incoming call whilst on another call

2020-03-28, 19:47 PM

Both the notification of a new incoming call and notice of a new voicemail message are generated and sent over the network by your wireless service provider.  If your carrier is Verizon, the audible indication of a new inbound call is a double beep on top of the first call audio.  Visually, when the calling phone number is in your phone's contacts list, their info appears on the screen; otherwise you see just the calling phone number provided from the phone network (which is easily spoofed).  Different service providers and MVNOs may handle things differently, and various Caller-ID apps also can change those default indications. 

If you MISSED or chose to not answer the second call, I see an icon on the top status bar that is a handset with a slash bar, and in the menu it says Missed Call.  Again, YMMV.  Various carriers and MVNOs will do their own thing, or sometimes nothing. 

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Re:Notification of incoming call whilst on another call

2020-03-29, 12:29 PM
Thank you. I don't know who my carrier is, I don't get any notification of a missed call on the status bar or in my call history of a missed call when I'm on the phone.
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Re:Notification of incoming call whilst on another call

2020-03-30, 19:14 PM

Hi Missy123,

 

I have tested this with my colleague and it looks like we're getting the audio and the visual notification of the missed call. Can you please try clearing your Phone's app data (Settings > Apps > Tap on 3 vertical dots > Show System > Phone > Storage > Clear Storage). Let me know if that helps. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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