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5 Posts

06-05-2020

United States of America

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Rattle when my e6 plus is used think it the battery

2020-06-05, 19:32 PM
I only had phone 4 days yesterday it started to feel like movement in the phone when used , think it feels like battery moving , since it started battery drains faster and phone has crashed twice
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132 Posts

09-11-2019

United States of America

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Re:Rattle when my e6 plus is used think it the battery

2020-06-09, 16:09 PM

Hi legionzace, 

 

Thanks for posting. May I know when and where did you purchase the device? For now, try booting the device first to Safe mode. Safe mode starts the device without any third-party apps running. 

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
 

Just turn off and on the phone to boot back to normal mode. While in Safe mode, please check and observe if the same issue persists. 

 

Best regards, 

Mike 

Motorola Support
 

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5 Posts

06-05-2020

United States of America

4 Signins

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  • Location: United States of America
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Re:Rattle when my e6 plus is used think it the battery

2020-06-09, 17:18 PM
Thank you for reply , I tried what u asked made no difference at all , I am getting convinced battery is moving , it is even noticible when picking phone up , also phone was bought from Argos during our Corona virus lockdown so returning phone is a bit more difficult, and fairly sure they will say can not be returned for thereason of a loose fitting battery .. so I am unfortunately left looking for money for another phone , the movement in phone is just of putting and phone gets hot quickly if I play a game like march of empire phone gets very hot and crashes ,
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4519 Posts

03-11-2019

United States of America

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Re:Rattle when my e6 plus is used think it the battery

2020-06-12, 16:34 PM

Hi legionzace,

 

It could be a hardware issue since it is not normal for a phone to do that and needs to be sent for repair? Does the seller provide a warranty on the device? 

 

Best regards,
Zeke
Motorola Support



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5 Posts

06-05-2020

United States of America

4 Signins

35 Page Views

  • Posts: 5
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  • Location: United States of America
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  • Message 5 of 5

Re:Rattle when my e6 plus is used think it the battery

2020-06-13, 1:22 AM
I actually do not know I expect that they should I will have to look into it , I have more issues creeping up with the phone , phone screen does not lock when I have incoming calls , call volume drops during calls , the WiFi and mobile data connection are not great , really wish I bought the G7 , I went for the larger screen tho , really regretting it now ,
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