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10-09-2020

GB

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Storage problems after update

2020-10-09, 23:01 PM

My phone said I need a security update.

It did it automatically.

When it had finished, I clicked ok and thought all was ok

But my phone said it doesn't support the SD card that is in the phone.

I have been using this 32gb SD card perfectly fine until the update

It asked me to format it.

I did. But it stopped working.

I also formatted it to fat32 on my laptop. Still won't work.

When I checked my "main storage", it says "loading error", and I can't access anything from the main storage folder.

I can't download any apps because it thinks there is no room.

I put my previous SD card in, 16gb. But still the same.

I have lots of music on there, but my music player can't access any music, even though I have given permission to main memory and SD card

Everything was ok until the update. I've lost a lot of music too.

I can't take photos either.

If I go to settings, free up space, it shows I have 20gbs left, but can't access it.

 

What should I do?

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2460 Posts

03-11-2019

US

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  • Posts: 2460
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  • Message 2 of 2

Re:Storage problems after update

2020-10-13, 18:23 PM

Hi Dazzio,

 

I'd love to help you with that. If this occurred right after the update then we suggest to perform a rescue function on the device using the Rescue and Smart assistant app. This will reinstall the security update of the phone. Please note that doing so will reset the phone to its factory settings. 

 

Instructions and Download Link: https://support.motorola.com/us/en/solution/MS126499

 

Best regards,
Zeke
Motorola Support



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