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11-20-2020

GB

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Touch screen not responding in phone app after update

2020-11-20, 11:00 AM

Since the most recent security patch the touch screen no longer responds when in a phone call. This means I can't end the call, put on speaker or access number pad. The only way to get out of call is to switch to another app and use the pop up phone buttons. All other apps working correctly.

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801 Posts

08-15-2020

GB

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Re:Touch screen not responding in phone app after update

2020-11-20, 11:13 AM

I would go to the Phone app in Settings/Apps & notifications and force stop it, clear cache and storage, then go to Play Store to update Phone. See if that brings it back to normal.

 

 

 

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2460 Posts

03-11-2019

US

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Re:Touch screen not responding in phone app after update

2020-11-20, 19:06 PM

Hi Paul_J_Morris,

 

Just to confirm, clearing cache and storage of the phone app fixed your issue?

 

Best regards,
Zeke
Motorola Support



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18 Posts

12-02-2019

ES

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Touch screen not responding in phone app after update

2020-11-22, 13:59 PM

It happened to me recently, too, in two terminals Moto E6 Plus. 

 

When something stops working properly, the first thing to look for are previous changes of any kind.

 

In my case, two automatic updates from the Play Store preceded the issue:Twitter and RAR.

 

I installed all pending updates.

 I cleared the phone app cache. I forced the arrest.I uninstalled Twitter and RAR. 

I turned off the terminal. I turned it back on. 

 

The Phone app was already operating

 

I worked normally, loaded it off, and when I resumed it I reinstalled Twitter and RAR. 

 

The Phone app continues to work completely well

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11395 Posts

03-05-2018

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Re:Touch screen not responding in phone app after update

2020-11-25, 20:00 PM

Hi AlanSee,

Thank you for sharing what works for you. It could be the app was adjusting after updates. I would start off by rebooting the phone to refresh the system. Glad it works for you though. Should you need help in the future, please do not hesitate to post, we will be very happy to assist.

Best regards,
Rich
Motorola-Lenovo Support



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