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20 Posts

10-27-2019

United Kingdom of Great Britain and Northern Ireland

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5 GHz network not visible to Moto E6 Plus

2019-10-27, 23:13 PM

A quick one, I hope: does the Moto E6 Plus – UK version, if that makes any difference – support 5 GHz Wi-Fi?

 

Mine connects to my 2.4 GHz network without problems, but can't see the 5 GHz network (which has a different name). So far, I haven't been able to find another 5 GHz network to try. Mine is on an Asus router and is pretty standard as far as I know – all my other 5 GHz devices connect without problems.

 

Thanks

Charles

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3714 Posts

03-11-2019

United States of America

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Re: 5 GHz network not visible to Moto E6 Plus

2019-10-29, 13:09 PM

Hi CharlesBB,

 

Thanks for posting. The Moto E6 Plus does not support  5.0 GHz Wi-Fi network, it can only connect to 2.4 GHz networks. 

 

Best regards,
Zeke
Motorola Support 



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3714 Posts

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United States of America

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  • Message 2 of 6

Re: 5 GHz network not visible to Moto E6 Plus

2019-10-29, 13:09 PM

Hi CharlesBB,

 

Thanks for posting. The Moto E6 Plus does not support  5.0 GHz Wi-Fi network, it can only connect to 2.4 GHz networks. 

 

Best regards,
Zeke
Motorola Support 



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20 Posts

10-27-2019

United Kingdom of Great Britain and Northern Ireland

23 Signins

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  • Posts: 20
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  • Message 3 of 6

Re: 5 GHz network not visible to Moto E6 Plus

2019-10-29, 14:10 PM

Thank you Zeke. Not a big deal but it's good to know for sure.

 

The only practical issue I can think of is that I can't properly test my internet bandwidth from my phone, since the broadband speed is a bit higher than the maximum speed of the 2.4 GHz link.

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3714 Posts

03-11-2019

United States of America

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Re: 5 GHz network not visible to Moto E6 Plus

2019-10-29, 14:26 PM

You're welcome. I would suggest using a different device to test your internet bandwidth since it could not fully utilize the 5.0 GHz Wi-Fi Network. Let me know if you have other questions or need further assistance. Thank you.

 

Best regards,
Zeke
Motorola Support 



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1 Posts

04-07-2021

Argentina

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Re:5 GHz network not visible to Moto E6 Plus

2021-04-07, 4:19 AM

And what about Moto E7 Plus, does it support 5.0 GHz Wi-Fi network?

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3714 Posts

03-11-2019

United States of America

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Re:5 GHz network not visible to Moto E6 Plus

2021-04-07, 13:09 PM

@ gsarasola wrote:

And what about Moto E7 Plus, does it support 5.0 GHz Wi-Fi network?

 

The Moto E7 Plus does not support 5.0 GHz frequency, it only supports 2.4 GHz Wi-Fi network. 

 

Best regards,
Zeke
Motorola Support



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