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polimleo
Fanfold Paper
Posts: 4
Registered: ‎11-09-2015
Location: IT
Views: 229
Message 1 of 4

Moto e6 plus blocked during first configuration process

I brougth a new Moto e6 plus smartphone two days ago. After charge completely the smartphone I powered on it .. I followed all steps for first configuration of the phone. I entered my google account, I connected it to wi-fi network..  but when I was on the " Access to the assistant  through voice commands" screen I encountered a big problem: the button "OTHER" positioned on the down rigth side of the screen doesn't work and the smatphone blocks..  Itried many times to repeate the procedure and to check if there was any conditions to accept without results.. I can go back from this screen but I can't move on .. Please help me. Regards..

Senior MotoAgent
Senior MotoAgent
Posts: 853
Registered: ‎03-11-2019
Location: US
Views: 203
Message 2 of 4

Re: Moto e6 plus blocked during first configuration process

Hi polimleo,

 

Thanks for posting. Have you tried restarting the phone? If restarting the phone will reset the setup, try to skip it and set up the phone directly from settings.

 

Best regards,
Zeke
Motorola Support


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polimleo
Fanfold Paper
Posts: 4
Registered: ‎11-09-2015
Location: IT
Views: 192
Message 3 of 4

Re: Moto e6 plus blocked during first configuration process

I contacted the italian support and they advised me my problem is present only when italian language is configured. If english language is configured the problem disappear. I tried and it's rigth.
Senior MotoAgent
Senior MotoAgent
Posts: 853
Registered: ‎03-11-2019
Location: US
Views: 188
Message 4 of 4

Re: Moto e6 plus blocked during first configuration process

Hi polimleo,

 

Thanks for sharing the resolution. In case they encounter something similar, this would help them.

 

Best regards,
Zeke
Motorola Support

 

 


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