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1 Posts

10-21-2020

BR

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Dark screen after fialing and volume test failed

2020-10-21, 14:33 PM

Almost Every time a dial number is pressed screen becomes dark and the only wsy tô use the phone again is pushing the Power on . After diagnostic sound volume remains still

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2509 Posts

03-11-2019

US

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  • Posts: 2509
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  • Location: US
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Re:Dark screen after fialing and volume test failed

2020-10-21, 19:51 PM

Hi ne.teixeira,

 

I will be happy to assist you with this. Does this only happen on the dialer? If yes, try clearing the cache and app data of the phone app by going to Settings > App and Notifications > See all apps > phone > Storage > Clear cache and Clear App Data/Storage. Please let me know how it goes.

 

Best regards,
Zeke
Motorola Support



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