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Moto E6s stuck on August security update with Android pie

2020-11-20, 9:41 AM

Will it receive any further updates or not specifically android 10 ???

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  • Message 2 of 18

Re:Moto E6s stuck on August security update with Android pie

2020-11-20, 14:19 PM

@ hellotheresunnyhere wrote:
 

 

Will it receive any further updates or not specifically android 10 ???

 

Hi,

 

We do not have any information if the phone will receive the Android 10, but it will continue to receive software updates. Please update your profile with current phone, carrier and IMEI -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Best regards,
Zeke
Motorola Support



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Re:Moto E6s stuck on August security update with Android pie

2020-11-20, 15:22 PM

Could you please tell me the latest security update released for Moto E6s because mine is at August . Is it only mine or all the Moto E6s have only received till August security update .

Thanks and really sorry for posting the same question in multiple threads .

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Re:Moto E6s stuck on August security update with Android pie

2020-11-20, 15:28 PM

Yes the Motorola privacy looks good to me 😅

Also I have updated all the things in my profile as you said 

Please tell if there is a problem to give my imei becuz I also given that , as we should hide our imei 

 

Also please keep me updated about my phone status and you can check my apps for sure

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  • Message 5 of 18

Re:Moto E6s stuck on August security update with Android pie

2020-11-20, 17:46 PM

@ hellotheresunnyhere wrote:
 

 

Yes the Motorola privacy looks good to me 😅

Also I have updated all the things in my profile as you said 

Please tell if there is a problem to give my imei becuz I also given that , as we should hide our imei 

 

Also please keep me updated about my phone status and you can check my apps for sure

 

Thank you for updating your profile. Do not worry about hiding your IMEI in your profile only Moderators can see the information in there. We'll escalate your concern and post back once we have some updates on your concern. 

 

Best regards,
Zeke
Motorola Support



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  • Message 6 of 18

Re:Moto E6s stuck on August security update with Android pie

2020-11-21, 2:13 AM

I asked that is it only mine or all the Moto E6s have received only August security update ?

If it's for all Moto E6s then Could you please tell me the expected date for next security update (September but it's November now 😭)

 

Thanks 

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Re:Moto E6s stuck on August security update with Android pie

2020-11-22, 0:11 AM

Why you are ignoring my reply this shows how bad Motorola is regarding system updates just releasing new phones every week and forgotting about old phones updates is your company image & reputation 

atleast learn from your fellow companies like Samsung which is providing and atleast 2 major os updates in every device also nokia

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Re:Moto E6s stuck on August security update with Android pie

2020-11-22, 0:19 AM

I will never buy any motorola phone ever again also not to told others even someone is buying then I will stop them and tell them the truth about so called motorola �

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  • Message 9 of 18

Re:Moto E6s stuck on August security update with Android pie

2020-11-23, 15:38 PM

@ hellotheresunnyhere wrote:
 

 

I will never buy any motorola phone ever again also not to told others even someone is buying then I will stop them and tell them the truth about so called motorola �

 

We are not available on weekends so we are not able to respond to you. I have already escalated your IMEI and the current software build you are on. We will notify them that the phone is already behind the software updates.

 

Best regards,
Zeke
Motorola Support



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  • Message 10 of 18

Re:Moto E6s stuck on August security update with Android pie

2020-11-24, 1:48 AM

Alright let's see 

I just want to know the expected date of next software update 

At least tell me the expected year , will it recieve before 2025

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