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16 Posts

01-11-2021

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Text message sent while phone is off isn't showing

2021-01-11, 0:55 AM

Hi there.

 

I've just upgraded to an e6s and am slowly finding my way round it. (It's my first Motorola.)

 

I sent myself a text from another phone while my e6s was off but it doesn't appear to have picked it up. Well, it didn't show or turn up when I switched my e6s on.

 

Is there something in Settings that I need to activate to ensure I don't miss any texts while the phone is off? It seems odd that texts sent while the phone is off don't "download" when the phone is eventually switched on.

 

Thanks for your help.

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13491 Posts

03-05-2018

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  • Message 2 of 26

Re:Text message sent while phone is off isn't showing

2021-01-12, 20:04 PM

Hi Cosmic Hobo

 

I'd like to make sure you're receiving the text message, do you see the text notification when you unlock the phone? So, when the screen is off you should see a notification light. Please see here for more information. You can also check here the options how to control lock screen notification. Please don't hesitate to let me know if you have a question. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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16 Posts

01-11-2021

United Kingdom of Great Britain and Northern Ireland

19 Signins

95 Page Views

  • Posts: 16
  • Registered: ‎01-11-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 95
  • Message 3 of 26

Re:Text message sent while phone is off isn't showing

2021-01-12, 21:45 PM

Hi Rich,

 

Thanks for your quick reply and for the links to the user guides.

 

Nope, no text notifications show, once the phone is on, to indicate a message received while it was off, and there's no message there.

 

I've just sent myself a text from another phone while the Motorola's on and that's arrived OK, so I'm not sure what's wrong with the Motorola and how the problem of the non-arriving texts while it's off can be fixed.

 

Best wishes,

 

Cosmic Hobo.

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13491 Posts

03-05-2018

United States of America

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  • Message 4 of 26

Re:Text message sent while phone is off isn't showing

2021-01-13, 15:20 PM

Hi Cosmic Hobo

 

So when the phone is completely turned off and you turn it back on, did you ever receive the text message? 

 

Best regards,
Rich
Motorola-Lenovo Support



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16 Posts

01-11-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 5 of 26

Re:Text message sent while phone is off isn't showing

2021-01-13, 18:18 PM

Hi Rich,

 

Nope. No text messages that have been sent while the phone is completely off have been received when it's switched back on. It's very puzzling (and frustrating).

 

Thanks for your help with this.

 

CH

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13491 Posts

03-05-2018

United States of America

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  • Message 6 of 26

Re:Text message sent while phone is off isn't showing

2021-01-14, 14:58 PM

Hi Cosmic Hobo

 

Have you tried contacting your carrier regarding this? Did it happen on your previous phone before? If not, may I know what's the phone model? Also, please update your profile with the current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Privacy > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps/software to see if they are a source of problems.

See here for the instruction. 

 

Make sure all apps are up to date in Play Store as well.

 

Best regards,
Rich
Motorola-Lenovo Support



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16 Posts

01-11-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 7 of 26

Re:Text message sent while phone is off isn't showing

2021-01-14, 21:38 PM

Hi @Agent_Rich 

 

This has never happened before on any other phone that I've had (Nokia and Samsung).

 

I've got in touch with the network (iD) and they're looking into it too.

 

The new phone that I have now, which has this problem, is the Motorola e6s and text notifications are on in the App settings.

 

I'll update my profile after sending you this but I'm unable to find Motorola Privacy on the phone, sorry. When I go to Settings there is no Privacy option, and when I type Privacy into the search field I get an option for Privacy Security & location but when I tap that there is no option for Motorola Privacy. Trying to search for Motorola Privacy itself brings up the message No results. Do I need to look somewhere else on the phone?

 

Play Store apps seem up to date.

 

Am happy for you to look at my apps/software  – thanks.

 

Incidentally, I gave my new number to somebody else tonight to try out, and I’m sorry to say that the text that they sent while the phone was off didn’t come through when I turned the phone back on. So, it's an issue with other numbers as well.

 

Thank you again.

 

All the best – bye for now.

 

CH

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16 Posts

01-11-2021

United Kingdom of Great Britain and Northern Ireland

19 Signins

95 Page Views

  • Posts: 16
  • Registered: ‎01-11-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 95
  • Message 8 of 26

Re:Text message sent while phone is off isn't showing

2021-01-14, 21:47 PM

Hi again @Agent_Rich. OK, profile now updated. The carrier wasn't listed but, as mentioned above, it's iD. Many thanks.

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16 Posts

01-11-2021

United Kingdom of Great Britain and Northern Ireland

19 Signins

95 Page Views

  • Posts: 16
  • Registered: ‎01-11-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 95
  • Message 9 of 26

Re:Text message sent while phone is off isn't showing

2021-01-14, 22:18 PM

Ah, I've just found Motorola Privacy, @Agent_Rich – it was under System > Advanced. The options are on. Thanks.

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13491 Posts

03-05-2018

United States of America

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  • Message 10 of 26

Re:Text message sent while phone is off isn't showing

2021-01-15, 15:34 PM

Hi Cosmic Hobo

 

Thank you for the details. I didn't ask this before, can you please confirm if you're using the stock messaging app or a 3rd party app? Also, please try this. On other phone get  your SMS text ready to send. Reboot the E6S in Safe Mode, as soon as the phone starts to reboot, screen turns off and animations shows up, hit send on the other phone. Let me know how it goes. 

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Just turn off and on the phone to boot back to normal mode.

 

Best regards,
Rich
Motorola-Lenovo Support



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