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16 Posts

01-11-2021

United Kingdom of Great Britain and Northern Ireland

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  • Posts: 16
  • Registered: ‎01-11-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 11 of 26

Re:Text message sent while phone is off isn't showing

2021-01-17, 20:18 PM

Hi @Agent_Rich 

 

Thank you for your latest message.

 

I'm using the stock messaging app (ie, the one that came loaded on the phone).

 

I tried your reboot suggestion, thanks. There seems to be a partial resolution, insofar as a message that I subsequently sent at 11.16pm on Saturday while the e6s was off turned up today (Sunday) at 9.16am, which was an hour and three-quarters after the phone was switched on today. I'm not sure if this is the norm, but at least it arrived :)

 

Incidentally, I've also queried it with the network provider, but they're baffled. One of their employees suggested searching for “About phone” in Settings, then clicking on “Status”, then clicking on “Network”, then selecting the relevant SIM and setting the “SMS center number” to a particular number. However, "About phone" only yields the following options:
Phone number (sim slot 1)

Phone number (sim slot 2)

SIM status (sim slot 1)

SIM status (sim slot 2)

Model & hardware

IMEI (sim slot 1)

IMEI (sim slot 2)

Android version

IP address

Wi-Fi MAC address

Bluetooth address

Legal information

Regulatory labels

Build number

 

There isn’t an option for "Status" and, hence, "Network" or "SMS center number". Searching for "SMS center number" doesn’t yield anything either.

 

Are you able to advise as to how I can find "SMS center number" please? It might improve things if I'm able to enter the number supplied by the network provider. Thanks.

All the best,

 

CH

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13098 Posts

03-05-2018

United States of America

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  • Message 12 of 26

Re:Text message sent while phone is off isn't showing

2021-01-19, 15:21 PM

Hi CH,

 

Thank you for trying my suggestions. I will ask someone and see if we can get into this further. I'll let you know.

 

Best regards,
Rich
Motorola-Lenovo Support



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16 Posts

01-11-2021

United Kingdom of Great Britain and Northern Ireland

19 Signins

95 Page Views

  • Posts: 16
  • Registered: ‎01-11-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 95
  • Message 13 of 26

Re:Text message sent while phone is off isn't showing

2021-01-19, 21:11 PM

Many thanks @Agent_Rich. It's much appreciated.

 

There was some improvement today – a text sent while the phone was off arrived 19 minutes after it was switched on.

 

All the best,

 

CH

 

 

 

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13098 Posts

03-05-2018

United States of America

1258 Signins

170840 Page Views

  • Posts: 13098
  • Registered: ‎03-05-2018
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  • Message 14 of 26

Re:Text message sent while phone is off isn't showing

2021-01-20, 15:00 PM

Hi CH,

 

Thank you for updating me. Please Keep an eye on it. Will pass your feedback to engineers and let us know if it will get better after some time.

 

Best regards,
Rich
Motorola-Lenovo Support



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16 Posts

01-11-2021

United Kingdom of Great Britain and Northern Ireland

19 Signins

95 Page Views

  • Posts: 16
  • Registered: ‎01-11-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 95
  • Message 15 of 26

Re:Text message sent while phone is off isn't showing

2021-01-21, 21:10 PM

Hi @Agent_Rich 

 

Two attempts today, with one turning up 42 minutes after the phone was switched back on and the other arriving 15 minutes after I switched it on.

 

My network provider has suggested adding a certain number to the SMSC field. However, despite clicking UPDATE after doing so, it doesn't save the number. Is there a way of ensuring the number is saved, please?

 

All the best,

 

CH

 

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13098 Posts

03-05-2018

United States of America

1258 Signins

170840 Page Views

  • Posts: 13098
  • Registered: ‎03-05-2018
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  • Message 16 of 26

Re:Text message sent while phone is off isn't showing

2021-01-22, 14:47 PM

Hi CH,

 

Thank you for the update. I'll forward your question and ask this to the team.

 

Best regards,
Rich
Motorola-Lenovo Support

 



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16 Posts

01-11-2021

United Kingdom of Great Britain and Northern Ireland

19 Signins

95 Page Views

  • Posts: 16
  • Registered: ‎01-11-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 95
  • Message 17 of 26

Re:Text message sent while phone is off isn't showing

2021-01-25, 21:28 PM

Hi @Agent_Rich 

 

Things have suddenly got much worse again. This time it took 7 hours 21 minutes for a text to arrive after the phone was switched on! I've raised it with the network provider (iD) but thought it was worth updating you as well.

 

All the best,

 

CH

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13098 Posts

03-05-2018

United States of America

1258 Signins

170840 Page Views

  • Posts: 13098
  • Registered: ‎03-05-2018
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  • Views: 170840
  • Message 18 of 26

Re:Text message sent while phone is off isn't showing

2021-01-26, 15:14 PM

Hi CH,

 

Thanks for updating. Can you please confirm if you're getting other notification and other text notifications? 

 

 

Best regards,
Rich
Motorola-Lenovo Support



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16 Posts

01-11-2021

United Kingdom of Great Britain and Northern Ireland

19 Signins

95 Page Views

  • Posts: 16
  • Registered: ‎01-11-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 95
  • Message 19 of 26

Re:Text message sent while phone is off isn't showing

2021-01-26, 22:00 PM

Hi @Agent_Rich 

 

Yup, other texts and notifications are coming through fine.

 

All the best,

 

CH

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13098 Posts

03-05-2018

United States of America

1258 Signins

170840 Page Views

  • Posts: 13098
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 170840
  • Message 20 of 26

Re:Text message sent while phone is off isn't showing

2021-01-27, 19:51 PM

Hi CH,

 

Thank you for confirming. I will let the team know. I don't have an update for now, but I'll see if we need more details for analysis. 

 

Best regards,
Rich
Motorola-Lenovo Support



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