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16 Posts

01-11-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 21 of 26

Re:Text message sent while phone is off isn't showing

2021-01-27, 21:39 PM

OK. Thanks, @Agent_Rich. I'll await further word.

 

All the best,

 

CH

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13049 Posts

03-05-2018

United States of America

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  • Message 22 of 26

Re:Text message sent while phone is off isn't showing

2021-01-28, 15:23 PM

Hi CH,

 

While we're trying to get an update form our end, can you please check back with your carrier and follow up if SMSC was successfully added? Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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16 Posts

01-11-2021

United Kingdom of Great Britain and Northern Ireland

19 Signins

95 Page Views

  • Posts: 16
  • Registered: ‎01-11-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 95
  • Message 23 of 26

Re:Text message sent while phone is off isn't showing

2021-01-28, 20:33 PM

Hi @Agent_Rich 

 

Thanks. I've raised it again with my carrier, as it's still not being retained. I'll let you know what they say.

 

All the best,

 

CD

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3577 Posts

03-11-2019

United States of America

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  • Message 24 of 26

Re:Text message sent while phone is off isn't showing

2021-01-29, 19:31 PM

Please do keep us updated. We would also request a bug report on this as well so we can take a look on it. 

 

To enable developer options:
1. Go to Settings > About phone > Build number
2. Tap Build number seven times. After the first few taps, you should see the steps counting down until you unlock the developer options. Once activated, you will see a message that reads, “You are now a developer!”
3. Go back to Settings, where you’ll find a Developer options entry in the menu

 

Steps on how to generate a Bug Report:
Go to Settings -> System -> Advanced -> Developer options -> Enable USB debugging > Toggle On
Enable Settings ->System -> Advanced -> Developer options -> Enable Bug Report shortcut > Toggle On
Once the issue is reproduced: Go to Settings -> System -> Advanced ->Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power-down menu.
Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
Then upload the Bug Report to your personal Google Drive and then share the link of the Bug Report via Private Message.
Provide observations of what you saw happen right before the bug report was taken.
Please indicate the local time when you observed the behavior.

 

Best regards,
Zeke
Motorola Support



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16 Posts

01-11-2021

United Kingdom of Great Britain and Northern Ireland

19 Signins

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  • Posts: 16
  • Registered: ‎01-11-2021
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  • Views: 95
  • Message 25 of 26

Re:Text message sent while phone is off isn't showing

2021-02-01, 18:53 PM

Hello @Agent_Zeke 

 

Thank you. A text sent while the phone was off took an hour and 40 minutes to arrive after it was switched on
today but I wasn't in a position to generate a bug report, sorry. I have to confess, though, that the process of
generating a report looks somewhat complicated!

 

All the best,

 

CH

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13049 Posts

03-05-2018

United States of America

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  • Message 26 of 26

Re:Text message sent while phone is off isn't showing

2021-02-02, 14:43 PM

Hi CH,

 

The process is easy, you just need to activate developer options and reproduce the same behavior you're experiencing, then generate the bug report. Once done, take note of the time when it happened and provide observations of what you happen right before the bug report was taken. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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