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6 Posts

02-21-2017

India

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After Nougat Update in my Moto G4 Plus Volte is not work only LTE working .

2017-02-22, 3:38 AM

After Nougat Update in my Moto G4 Plus Volte is not work only LTE working .

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3737 Posts

10-05-2016

United States of America

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Re: After Nougat Update in my Moto G4 Plus Volte is not work only LTE working .

2017-02-22, 18:12 PM

wrote:

After Nougat Update in my Moto G4 Plus Volte is not work only LTE working .


Hi mani1982,

 

Have you checked your settings is Volte is enabled? 

 

Here are some troubleshooting steps you may try and see if that works.

 

Regards,
Jess
Motorola Support

 

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2 Posts

02-27-2017

India

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Re: After Nougat Update in my Moto G4 Plus Volte is not work only LTE working .

2017-02-27, 5:57 AM

I am facing the same problem from 20th onwards as well. Things were working perfectly before that, but suddenly stopped working. Now the LTE option doesn't even come.

 

@Jess: The troubleshooting steps that are mentioned in the video are too basic, and most of them call for hard resetting, which will of course wipe off all the updates. Is that what is recommended?

 

 

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3737 Posts

10-05-2016

United States of America

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Re: After Nougat Update in my Moto G4 Plus Volte is not work only LTE working .

2017-02-27, 15:32 PM

wrote:

I am facing the same problem from 20th onwards as well. Things were working perfectly before that, but suddenly stopped working. Now the LTE option doesn't even come.

 

: The troubleshooting steps that are mentioned in the video are too basic, and most of them call for hard resetting, which will of course wipe off all the updates. Is that what is recommended?

 

 


Hi samikrc,

 

Since you just updated your phone to the latest version, I suggest doing a clear cache partition and see if that works as this will help your device clear all caches caused by the update. Attempting to do any of the troubleshooting steps mentioned in the video won't hurt but worth a try. This will help us know if there should be something needs to further check with the software as it only occurred after the update.

 

Regards,
Jess
Motorola Support

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1 Posts

03-03-2017

India

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Re: After Nougat Update in my Moto G4 Plus Volte is not work only LTE working .

2017-03-03, 7:49 AM

I am also facing this problem since 27-2-17. VoLTE box not in status bar and can't call through jio. I have done almost a everything except hard reset 

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5913 Posts

02-11-2016

United States of America

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Re: After Nougat Update in my Moto G4 Plus Volte is not work only LTE working .

2017-03-06, 19:27 PM

 and , I know many users have been successful connecting to VoLTE after the Nougat update with JIO. I'd like to dig a deep further. Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

-Tom



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3 Posts

10-22-2016

India

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  • Message 7 of 127

Re: After Nougat Update in my Moto G4 Plus Volte is not work only LTE working .

2017-03-06, 20:03 PM

i had done everything ,every troubleshooting

this problem came on 6 march

i cant call from jio

volte provisioned is on ,enhabced 4g is not but still volte is not coming on status bar

help me sir

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11 Posts

03-07-2017

India

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Re: After Nougat Update in my Moto G4 Plus Volte is not work only LTE working .

2017-03-07, 6:45 AM

I have tried clearing the cache. I still have this problem. Could some one pls let me know if this problem is sorted?

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11 Posts

03-07-2017

India

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  • Message 9 of 127

Re: After Nougat Update in my Moto G4 Plus Volte is not work only LTE working .

2017-03-07, 6:56 AM

Has anyone got this issue sorted???? I am still stuck with this issue. Because of which my Jio stopped working.

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11 Posts

03-07-2017

India

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  • Message 10 of 127

Re: After Nougat Update in my Moto G4 Plus Volte is not work only LTE working .

2017-03-07, 7:06 AM

I have updated my serial number in my profile as well. Let me know if you need any more information to get this sorted.

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