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6 Posts

05-01-2018

GB

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Battery draining in Moto G4 plus and Moto g4

2018-05-01, 13:13 PM

My battery has been draining really fast in my Moto G4 plus.  This is the screenshot of yesterday' battery drain (I wasn't even using it when it drained really fast).  You'll see it also crashed when I opened Whatsapp.

 

My daughter has a Moto G4 and her phone has been experiencing the same issue. 

 

I have replaced the battery on my phone but it's made no difference.  

 

Charging it on turbo charge, or on a normal charger makes no difference.

 

I've had the phone less than a year so it's very disappointing.

 

Any advice ?

 

 

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9767 Posts

03-05-2018

US

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Re: Battery draining in Moto G4 plus and Moto g4

2018-05-01, 15:37 PM

Hi Lululeno,

 

Sorry to know about that. Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here

 

Best regards,
Rich
Motorola Support



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6 Posts

05-01-2018

GB

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Re: Battery draining in Moto G4 plus and Moto g4

2018-05-01, 18:33 PM

HI, I have done that now, let me know what you can see.  Thanks

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6 Posts

05-01-2018

GB

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Re: Battery draining in Moto G4 plus and Moto g4

2018-05-02, 20:15 PM

Still draining rapidly after 50%

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5988 Posts

12-04-2017

IN

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Re: Battery draining in Moto G4 plus and Moto g4

2018-05-03, 11:21 AM

 wrote:

Still draining rapidly after 50%


Thank you for updating your profile, please be advised that as per the checking data-- it looks like few apps are crashing such as BBC news. In this case, we would like to request you to perform wipe cache partition on your device. Please remove any application which consumes a lot of charge in the background. Once done-- please calibrate your device as Calibration occurs by applying a full charge, discharge, and charge. Battery analyzers serve as a valuable tool to calibrate a smart battery. An analyzer fully charges the battery and then applies a controlled discharge that provides the all-important capacity readings of the chemical battery. Repete this process for few days and let us know the difference?

 

We also see that the average battery time is around 12-14 hours in your case and following the above steps would certainly help your device battery performance.

 

Thanks,

-Swaraj

 

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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13 Posts

05-03-2018

IN

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Re: Battery draining in Moto G4 plus and Moto g4

2018-05-03, 15:20 PM

I have Also same problem with my moto G4 plus. It got discharged from 90% to 10 % with 30 min.

I have also tried to clear cache partition,but no changes observed and also did the battery calibration as suggested in your forum no changes.

Please help

Sachin
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1 Posts

05-04-2018

US

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Re: Battery draining in Moto g4

2018-05-04, 15:53 PM

Same problem - started just a few days ago. Tried clearing cache, no effect.

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6 Posts

05-01-2018

GB

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Re: Battery draining in Moto G4 plus and Moto g4

2018-05-04, 16:29 PM

Have you tried replacing the battery? When we took the old battery out, it was obvious it had deteriorated inside the battery (we even took it apart to look and one cell had gone completely white).  I think the recalibration is now going to help.  A new battery cost £9. 

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6 Posts

05-01-2018

GB

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Re: Battery draining in Moto G4 plus and Moto g4

2018-05-04, 16:46 PM

This is the last battery drain, you can see it needs calibration.  So fingers crossed this will work. 

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4 Posts

05-01-2018

CA

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Re: Battery draining in Moto G4 plus and Moto g4

2018-05-04, 16:57 PM

The same problem started happening to me a few days ago aswell.

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