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23 Posts

11-23-2016

IN

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Camera flash problem for moto g4 plus

2017-05-19, 9:08 AM

Hello sir,i have camera flash problem with my mobile moto g4 plus,in night ,when i captured pic then the flash flashed on object and but camera capture pics after flash offf,it makes pics dark,what can i do,camera app already updated,pps help

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2438 Posts

12-19-2016

PH

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Re: Camera flash problem for moto g4 plus

2017-05-19, 14:29 PM

wrote:

Hello sir,i have camera flash problem with my mobile moto g4 plus,in night ,when i captured pic then the flash flashed on object and but camera capture pics after flash offf,it makes pics dark,what can i do,camera app already updated,pps help


Hi BhosPrashant, 

 

When did the issue start? Has the phone been updated recently? Can you try to go to Settings > Apps > Camera > Storage > Clear Data. Please let us know if it helps. Thanks!

 

Regards,
Ella
Motorola Support

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1 Posts

06-12-2017

IN

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Re: Camera flash problem for moto g4 plus

2017-06-12, 21:25 PM
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1 Posts

07-01-2017

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Re: Camera flash problem for moto g4 plus

2017-07-01, 16:15 PM

Hi Team,

 

Before clearing data it was not wokring fine, clearing works for now, but why it is happening can you please elaborate ?

 

Thanks,

Vishal Prajapati

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14 Posts

08-07-2017

IN

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Re: Camera flash problem for moto g4 plus

2017-08-07, 22:07 PM

Hi Ella, 

Im having the same issue, did data clearing etc, but still having same issue. 

Can you please help? 

Moto g4 plus with n update. 

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2438 Posts

12-19-2016

PH

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Re: Camera flash problem for moto g4 plus

2017-08-08, 13:48 PM

wrote:

Hi Ella, 

Im having the same issue, did data clearing etc, but still having same issue. 

Can you please help? 

Moto g4 plus with n update. 


Hi Jithus, 

 

It is sad to hear that it has not helped in your case but let me help. Are you saying that this has happened after a Nougat update? If yes, I suggest performing clear cache partition. It will remove any temporary files that may be causing a problem. Hope it helps.

 

Regards,
Ella
Motorola Support

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2438 Posts

12-19-2016

PH

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Re: Camera flash problem for moto g4 plus

2017-08-08, 13:52 PM

wrote:

Hi Team,

 

Before clearing data it was not wokring fine, clearing works for now, but why it is happening can you please elaborate ?

 

Thanks,

Vishal Prajapati


Hi vishalrp, 

 

Noone can truly determine what has caused the issue. It's a case to case basis. We do provide, however, some steps that can help resolve the issue. 

 

Please observe the phone for a while and feel free to reach out to our Community. Thanks!

 

- Ella

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2 Posts

08-15-2017

BR

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Re: Camera flash problem for moto g4 plus

2017-08-15, 17:36 PM

Olá, boa tarde equipe Motorola.

Estou tendo problema com flash traseiro do meu moto G4 Plus. A noite tirando foto com flash laranja, não é equilibrado nem branco. Poderia ajudar

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14 Posts

08-07-2017

IN

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Re: Camera flash problem for moto g4 plus

2017-09-06, 11:47 AM

Hey Ella, 

Sorry for the late response, yes this is after nougat update, did a cache partition wipe, but still the same issue. 

I did a full reset and looks like the issue is still there. 

I have never dropped the phone or was ever water logged, no other function issues, just that the camera fails to capture good pics when the flash is on. 

 

 

Is there any step that you can advise before taking it to the service center. 

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2438 Posts

12-19-2016

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Re: Camera flash problem for moto g4 plus

2017-09-06, 17:23 PM

wrote:

Hey Ella, 

Sorry for the late response, yes this is after nougat update, did a cache partition wipe, but still the same issue. 

I did a full reset and looks like the issue is still there. 

I have never dropped the phone or was ever water logged, no other function issues, just that the camera fails to capture good pics when the flash is on. 

 

 

Is there any step that you can advise before taking it to the service center. 


Hi Jithus

 

Nothing that I can think of as of this moment since you already had tried a reset. But was it with no restore? Can you send us a sample picture with the flash on? 

 

- Ella

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