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1 Posts

06-27-2020

US

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G4+ No Oreo yet, Latest Lenovo Smart Assistant no help either. Same results with Moto Support.

2020-06-27, 16:56 PM

Have owned phone for over two years now, no upgrade from Android Nouget to Android Oreo. Am I beating a dead horse in wanting this upgrade? Moto support agrees that Oreo is officially authorized for the G$+  but says it is being sent out OTA to phones in batches over time(I call bs on this).

The Smart Assistant program has been upgraded and apparently doesn't recognize there is an upgrade for the G4+, at least I cannot figure out to get the upgrade through the assistant.

Is there a solution other than buying a new phone?

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1 Posts

06-27-2020

US

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G4+ No Oreo yet, Latest Lenovo Smart Assistant no help either. Same results with Moto Support.

2020-06-28, 6:36 AM
Well I figured it out. The latest edition of the Smart Assistant has a download for Oreo 8.1 in the Rescue tab. Once downloaded I was able to install Oreo without a problem. I caution anyone that uses the Smart Assistant for this purpose to first backup all data and apps they want to keep. When I made the upgrade that data was wiped out. Oreo seems to be working fine on my G4+.

0 person found this solution to be helpful.

This helped me too

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19 Posts

01-17-2017

NZ

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G4+ No Oreo yet, Latest Lenovo Smart Assistant no help either. Same results with Moto Support.

2020-07-29, 23:37 PM
Where can I get the Smart Assistant from? The Lenovo site refuses to download it, can I get it from another secure location? Lenovo download button gives me: Access Denied You don't have permission to access "http://support.lenovo.com/us/en/downloads/ds101291" on this server. Reference #18.9af00117.1596065558.2398bbb6
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2536 Posts

04-04-2018

IN

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Re:G4+ No Oreo yet, Latest Lenovo Smart Assistant no help either. Same results with Moto Support.

2020-07-30, 11:40 AM

@ Les_F wrote:
 

Where can I get the Smart Assistant from? The Lenovo site refuses to download it, can I get it from another secure location?Lenovo download button gives me:Access DeniedYou don't have permission to access "http://support.lenovo.com/us/en/downloads/ds101291" on this server.Reference #18.9af00117.1596065558.2398bbb6

 

Hello!

 

Thanks for writing to us! Please check this link: https://www.motorola.com/us/lenovo-motorola-smart-assistant/p

 

If there is anything else you need help with, let me know.

 

Regards,

Suman



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1 Posts

08-03-2020

AF

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Re:G4+ No Oreo yet, Latest Lenovo Smart Assistant no help either. Same results with Moto Support.

2020-08-03, 22:27 PM
I'm in UK and also frustrated in trying to upgrade the Android software to the latest Oreo 8.1 version. Having followed your advice, the Rescue tab only permits me to re-flash to the present Android 7 software using the "Athene_NPJS25.93-14-18 . . ." target image. Moto support believed this would install the latest software . . . I'm afraid in didn't.
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2536 Posts

04-04-2018

IN

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Re:G4+ No Oreo yet, Latest Lenovo Smart Assistant no help either. Same results with Moto Support.

2020-08-05, 11:42 AM

@ Orbi001 wrote:
 

I'm in UK and also frustrated in trying to upgrade the Android software to the latest Oreo 8.1 version. Having followed your advice, the Rescue tab only permits me to re-flash to the present Android 7 software using the "Athene_NPJS25.93-14-18 . . ." target image. Moto support believed this would install the latest software . . . I'm afraid in didn't.

 

Hi all,

 

Apologies for the confusion. I would like to inform you that Oreo software was pushed only for India.

 

 

Regards,

Suman



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3 Posts

08-11-2020

DE

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  • Message 7 of 8

Re:G4+ No Oreo yet, Latest Lenovo Smart Assistant no help either. Same results with Moto Support.

2020-08-11, 20:20 PM

How can it be updated to oreo?

 

An update to oreo for the G4 was promised, why developing a new android version and not distributing all devices??

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1 Posts

08-21-2020

PL

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  • Message 8 of 8

Re:G4+ No Oreo yet, Latest Lenovo Smart Assistant no help either. Same results with Moto Support.

2020-08-21, 11:37 AM

Hi

Are there any news about update to Oreo in Europe? Will there be an update for Moto G4 in the near future?

Thank you in advance for your answer.

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