Motorola Community

Moto G PhonesMoto G4 / Moto G4 Plus / Moto G4 Play
All Forum Topics
Options

1 Posts

05-17-2020

IN

2 Signins

10 Page Views

  • Posts: 1
  • Registered: ‎05-17-2020
  • Location: IN
  • Views: 10
  • Message 1 of 2

Getting many issues from software

2020-05-17, 1:38 AM
I got many issues from my Moto g⁴ plus. Examples:- •I need restart after making a phone call or using prox. Sensor. •Some times the phone shut down suddenly. After shut on I can see the charge under 25%. But I would get the bettery backup. But performance may decrease. The phone also shut down When video calling or incoming messages when override other sounds like game sound or video sounds etc ... •My three friends have Moto G⁴+. They have the same experience. •we need a software update from devoleper.
Reply
Options

2817 Posts

04-04-2018

IN

376 Signins

26225 Page Views

  • Posts: 2817
  • Registered: ‎04-04-2018
  • Location: IN
  • Views: 26225
  • Message 2 of 2

Re:Getting many issues from software

2020-05-19, 9:08 AM

@ 128.ck wrote:
 

I got many issues from my Moto g⁴ plus.Examples:- •I need restart after making a phone call or using prox. Sensor. •Some times the phone shut down suddenly. After shut on I can see the charge under 25%. But I would get the bettery backup. But performance may decrease. The phone also shut down When video calling or incoming messages when override other sounds like game sound or video sounds etc ... •My three friends have Moto G⁴+. They have the same experience. •we need a software update from devoleper.

 

Hi,

 

Sorry to know about this and thanks for letting us know.

 

I would suggest you kindly check your device in Safe Mode and observe it for sometime. See if the issue persists in Safe Mode.

 

Also, perform a Battery Calibration. Let me know how it goes.

 

I would like to inform you that Moto G4 Plus is not eligible for future updates. We always share upgrade plans and keep everyone posted on our software upgrade page: http://bit.ly/OS-Upg-CountrySelect

 

Regards,

Suman

 



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete