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5 Posts

09-17-2017

United States of America

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Ghost touch. Exact location pinpointed.

2017-09-17, 1:25 AM

While the ghost touching was happening, I managed to run Device Help>Hardware Tests> Touchscreen test and Multi touch test; see photos for results.

(A)Screenshot of Touchscreen test showing two green squares where ghost touch occurs. Ignore green square at the bottom.

(B)Multitouch test with x-y coordinates of same position on screen as in the Touchscreen test.

 

Question now is, what hardware is sandwiched in that spot between the back cover up to the glass screen?

Is the "ghost touch" being initiated by heat in that spot or a thickness issue creating pressure on the screen from behind it?  Could software fix this issue?

 

 

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5418 Posts

07-12-2014

United States of America

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  • Message 2 of 6

Re: Ghost touch. Exact location pinpointed.

2017-09-18, 21:13 PM

wrote:

While the ghost touching was happening, I managed to run Device Help>Hardware Tests> Touchscreen test and Multi touch test; see photos for results.

(A)Screenshot of Touchscreen test showing two green squares where ghost touch occurs. Ignore green square at the bottom.

(B)Multitouch test with x-y coordinates of same position on screen as in the Touchscreen test.

 

Question now is, what hardware is sandwiched in that spot between the back cover up to the glass screen?

Is the "ghost touch" being initiated by heat in that spot or a thickness issue creating pressure on the screen from behind it?  Could software fix this issue?


Hello AEofUSA1,

 

We're aware of these reports and we recommend having your phone repaired. Our repair center is equipped to resolve this problem of ghost touch and other hardware issues. You may check and visit this link for your repair/replacement options: https://motorola-global-portal.custhelp.com/app/mcp/service/

 

Regards,

JM

Motorola Support

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29 Posts

09-15-2017

Germany

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Re: Ghost touch. Exact location pinpointed.

2017-09-19, 5:57 AM

this Ghost Touch have a lot of customers, can be read in many forums, as well as at amazon. This only applies to the G4 series. If you examine the whole thing, it looks like internal hardware damage.  my G4, what I bought on saturday, so 4 days ago I started to start my own business, opens apps etc. Very annoying. Motorola is well aware of this problem, but does not offer a solution but remains silent. 

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5 Posts

09-17-2017

United States of America

9 Signins

204 Page Views

  • Posts: 5
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  • Location: United States of America
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  • Message 4 of 6

Re: Ghost touch. Exact location pinpointed.

2017-09-19, 19:36 PM

So I am supposed to return a product I paid full price for to get an inferior refurbished product? How would Motorola like it if they asked me for 200 dollars and I only give 150? They wouldn't give me the product because I'm not paying the full amount. I likewise expect a full product when I pay full price for it.

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29 Posts

08-15-2017

Chile

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Re: Ghost touch. Exact location pinpointed.

2017-09-20, 0:15 AM

How high is your brightness? I've heard that if the brightness is set to higher than 50% ghost touches can happen

 

I have my G4 at low brightness and never had any ghost touches, except when using dodgy chargers or being near a CRT TV, no idea why the latter happens

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1056 Posts

04-18-2015

India

588 Signins

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  • Message 6 of 6

Re: Ghost touch. Exact location pinpointed.

2018-02-04, 18:18 PM
In my Device, Ghost touch start from Right Bottom Corner and at Top Middle.
Hoshang
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