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05-26-2016

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MOTO G4 Plus heating issues as well shutters Camera

2016-05-26, 7:32 AM

Hi Team

 

Greetings!

 

Would like to express my view on my new Moto G4 plus. Thanks for MOTO for design and cam quality.

 

However I observed below with normal usage.

 

-> Over heating with usage of camera , FB, whatsapp for 10-15mins. While chariging it is going upto 48degrees and with normal whatsap usage it recahing 40d. How we can avoid this issue , any software update is required ? Same thing I communciated with Customer care .

-> while using Camera, some times taking to much of time to capture the picture.

 

Regards

Sudhakar

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109 Posts

07-29-2015

United States

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Re: MOTO G4 Plus heating issues as well shutters Camera

2016-05-26, 9:02 AM

Hi Sudhakar,

 

Let me tell you that the phone will get warm when you use it for features that require a good deal of power. This sounds like perfectly normal activity.


Can you try using it for a few days and see if it develops any further problems?


Can you please send your IMEI if the issue continues through here.

 

Thanks

MFN Team

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5 Posts

05-26-2016

IN

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Re: MOTO G4 Plus heating issues as well shutters Camera

2016-05-26, 11:58 AM
Hi Raj

Sure will use for some more days. Hope you received over heating issue from customers like me. Any solution going release in couple of days ?

Regards
Sudhakar
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19242 Posts

02-03-2016

US

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Re: MOTO G4 Plus heating issues as well shutters Camera

2016-05-26, 12:48 PM

wrote:

Hi Team

 

Greetings!

 

Would like to express my view on my new Moto G4 plus. Thanks for MOTO for design and cam quality.

 

However I observed below with normal usage.

 

-> Over heating with usage of camera , FB, whatsapp for 10-15mins. While chariging it is going upto 48degrees and with normal whatsap usage it recahing 40d. How we can avoid this issue , any software update is required ? Same thing I communciated with Customer care .

-> while using Camera, some times taking to much of time to capture the picture.

 

Regards

Sudhakar


While it is getting warmer, 48C is still within the normal and expected range of operation. Does the device have issues and operate poorly due to the heat?

 

Is the camera issue happening when you see the message "Hold Camera Steady"?

 

Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

 

Thanks. 

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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5 Posts

05-26-2016

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Re: MOTO G4 Plus heating issues as well shutters Camera

2016-05-26, 12:57 PM

Hi

Yes throwing "hold camera steady" and mobile getting  stuck  with over heating.

 

Please  find the attached screen with normal WhatsApp for 10mins.

 

Regards 

Sudhakar 

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19242 Posts

02-03-2016

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Re: MOTO G4 Plus heating issues as well shutters Camera

2016-05-26, 15:28 PM

wrote:

Hi

Yes throwing "hold camera steady" and mobile getting  stuck  with over heating.

 

Please  find the attached screen with normal WhatsApp for 10mins.

 

Regards 

Sudhakar 


Thanks. The "Hold Camera Steady" message and delay is because you are using HDR -- it takes longer to capture the higher-quality image. If you turn HDR off it will snap right away. It's not related to camera heat.

 

Thanks for the screen shot. There are several temperature points in the phone and I don't know if this one is relevant, but our engineering team will know.

 

However, to use this data we would need you to update your profile with current phone, carrier and serial number -- this will help us investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

 

Thanks!

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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316 Posts

03-17-2014

IN

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Re: MOTO G4 Plus heating issues as well shutters Camera

2016-05-26, 16:47 PM

Whats is the max temperature permissible for G4 plus ??

rJ...
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5 Posts

05-26-2016

IN

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  • Message 8 of 17

Re: MOTO G4 Plus heating issues as well shutters Camera

2016-05-26, 17:17 PM

Sir, 

 i'm also facing similar kind of problems. My phone gets heated while using camera continuously for 3 to 4 mins  .. i don't know how you treat it as a normal process.. will u please explain :) . My IMEI no is 354115070715253

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19242 Posts

02-03-2016

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  • Message 9 of 17

Re: MOTO G4 Plus heating issues as well shutters Camera

2016-05-27, 13:48 PM

wrote:

Sir, 

 i'm also facing similar kind of problems. My phone gets heated while using camera continuously for 3 to 4 mins  .. i don't know how you treat it as a normal process.. will u please explain :) . My IMEI no is 354115070715253


Heating is perfectly normal -- when a battery is used it gives off heat. Are you personally seeing any performance issues with the phone when it gets warm? If so, what are they?

 

Thanks for the IMEI. Please be sure it's posted in your profile as well. 

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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19242 Posts

02-03-2016

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  • Message 10 of 17

Re: MOTO G4 Plus heating issues as well shutters Camera

2016-05-27, 13:49 PM

 


wrote:

Whats is the max temperature permissible for G4 plus ??


That's a difficult question to answer since there are different temperatures in different parts of the phone.

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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