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09-12-2017

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MOTO G4 plus Network issue

2017-09-12, 5:17 AM

HI 

 

I am facing issue with SIM Cards..I am using JIO and Airtel...Inital days of JIO my mobile doesn't have any issue with the network. For few months i don't use JIO sim(SLOT 1) for data and voice..I conintue using my AIRTEL(SLOT 2) permanent number..Problem starts with the network after 15days where i have asked for new AIRTEl sim as well..they provided me..

 

But still i am facing with the same problem of the network issue...it connects sometimes and later on it disconnect automatically...Is the issue is for all the mobiles.

 

   Is there any solution from the Moto Team....

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5418 Posts

07-12-2014

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  • Message 2 of 24

Re: MOTO G4 plus Network issue

2017-09-12, 19:02 PM

wrote:

HI 

 

I am facing issue with SIM Cards..I am using JIO and Airtel...Inital days of JIO my mobile doesn't have any issue with the network. For few months i don't use JIO sim(SLOT 1) for data and voice..I conintue using my AIRTEL(SLOT 2) permanent number..Problem starts with the network after 15days where i have asked for new AIRTEl sim as well..they provided me..

 

But still i am facing with the same problem of the network issue...it connects sometimes and later on it disconnect automatically...Is the issue is for all the mobiles.

 

   Is there any solution from the Moto Team....


Hi SIVA_motog4plus,

 

Which SIM is having network challenges? Is this happening everywhere? Have you tried network settings reset?

 

 

Regards,

JM

Motorola Support

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4 Posts

09-12-2017

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Re: MOTO G4 plus Network issue

2017-09-19, 9:19 AM

HI

 

I am facing the issue with airtel sim...as i have done with network settings reset as well...there is no particular location...if i use JIO sim in my mobile then only my airtel sim also works...Then i start using with the JIO sim from last 2 weeks..Eventhough the same problem continuing still now with the network issue....

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1 Posts

11-14-2017

IN

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  • Message 4 of 24

Re: MOTO G4 plus Network issue

2017-11-14, 2:01 AM

Dear Team,

 

I am facing serious problem with my MOTO G4 PLUS phone, problem  is with the network. It connects sometimes and later on it disconnect automatically...Is the issue is for all the mobiles. I had click on network reset settings, no change in situation.

 

First  problem was with my Jio sim I was not able to use both data and voice, I removed sim and use Airtel, same issue is happening with Airtel also.

Is there any solution. Expecting a reply at the earliest.

 

Regards

Amal

 

 

   Is there any solution from the Moto Team....

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1 Posts

10-26-2017

IN

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  • Message 5 of 24

Re: MOTO G4 plus VoLte issue Solved-Ashwin James,Kanjirappally,Kerala

2017-12-09, 8:24 AM

If you are unable to connect calls by VoLte or VoLte symbol not shown on status bar,please put another sim the same slote for one minute.Then replace it by old sim.100% solution guaranteed.Thankyou

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4 Posts

06-14-2016

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  • Message 6 of 24

Re: MOTO G4 plus Network issue

2018-08-19, 13:06 PM

I too have the same issue with both airtel and vodafone sim.

Suggest a solution for the same

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5996 Posts

12-04-2017

IN

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  • Message 7 of 24

Re: MOTO G4 plus Network issue

2018-08-20, 16:08 PM

 wrote:

I too have the same issue with both airtel and vodafone sim.

Suggest a solution for the same


Hello chetanbarlota,

 

Thank you for reporting to us, we would like to help. Could you describe the issue a bit more?

 

  • Does this occur intermittently? Does it connect/disconnect?  
  • Have you tested in safe mode to see if that makes any difference? If not, please perform the 'network reset' and test in safe mode and observe?
  • Have you tested with different network provider or just the single sim? Do you see any difference?
  • Also, please update your profile with the IMEI number of your phone? Is it okay if we look into your apps to determine what is causing the issue? This will help us investigate. Make sure that your Motorola Privacy is enabled. This will help us investigate. Make sure that your Motorola Privacy is enabled.

    If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

Regards,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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1 Posts

09-08-2018

IN

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  • Message 8 of 24

Re: MOTO G4 plus Network issue

2018-09-08, 5:41 AM

I am facing issue with airtel sim. Getting error as "sim card doesn't allow connection to this network".

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1 Posts

03-23-2019

IN

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  • Message 9 of 24

Re: MOTO G4 plus Network issue

2019-03-23, 12:13 PM

SAME PROBLEM FROM LAST 2 MONTH . SOMETIMES NETWORK COMES AND SOMETIMES NOT. SOMETYIMES VERY FREQUENT AND SOMETIMES AFTER A LONG TIME.

 

I want motorola must resolve these issues as motorola was a big brand in mobiles.

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1 Posts

02-26-2020

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  • Message 10 of 24

Re:MOTO G4 plus Network issue

2020-02-26, 16:32 PM
Same problem on Airtel. Tried different airtel 4G sim as well.
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