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07-10-2019

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Many apps not working on wifi since update moto G4 plus

2019-07-11, 5:19 AM

Since they new update I am facing problems to open apps while connected through wifi, first I thought its internet service providers fault, but than I realise its just not working in my perticular handset, and this happens after an os update, using moto G4 plus. Some apps are like - Netflix, Amazon, Kindle, unacademy app, and so on. Kindly remove the fault 

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5988 Posts

12-04-2017

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Re: Many apps not working on wifi since update moto G4 plus

2019-07-11, 12:53 PM

 wrote:

Since they new update I am facing problems to open apps while connected through wifi, first I thought its internet service providers fault, but than I realise its just not working in my perticular handset, and this happens after an os update, using moto G4 plus. Some apps are like - Netflix, Amazon, Kindle, unacademy app, and so on. Kindly remove the fault 


Hi Pakool121,

 

Could you perform clear cache/data on all the apps --make sure the app is updated to the latest version available on the Play Store and test again to see if that makes any difference? You can also try testing with different WiFi connection to see if that helps?

 

Let us know how it goes?

 

Regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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1 Posts

07-11-2019

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Re: Many apps not working on wifi since update moto G4 plus

2019-07-11, 13:04 PM

Seems to be the same issue reported here: https://forums.lenovo.com/t5/Moto-G6-Moto-G6-Plus-Moto-G6/Certain-apps-not-working-on-home-WiFi-Moto-g6/td-p/4190639/page/5

 

For me personally I think the problem is related to a router conflict and something to do with IPv6.

 

I can connect via wifi on other networks and use the apps that I can't connect to on my wifi.  I can also conenct to the apps via 3/4G which rules out any problem with the Apps themselves. 

 

Other phones on my wifi can connect to the apps fine.   So it does point to a conflict between my local wifi and my phone.

The problem occurred when updating to Pie.   We have two Moto's (G6 and G7) and both have the same problem.

 

 

 

 

 

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59 Posts

10-06-2018

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Re: Many apps not working on wifi since update moto G4 plus

2019-07-12, 2:38 AM

Moto G4 is still on Android 7.0 and working o.k. 

 


 wrote:

Seems to be the same issue reported here: https://forums.lenovo.com/t5/Moto-G6-Moto-G6-Plus-Moto-G6/Certain-apps-not-working-on-home-WiFi-Moto-g6/td-p/4190639/page/5

 

For me personally I think the problem is related to a router conflict and something to do with IPv6.

 

I can connect via wifi on other networks and use the apps that I can't connect to on my wifi.  I can also conenct to the apps via 3/4G which rules out any problem with the Apps themselves. 

 

Other phones on my wifi can connect to the apps fine.   So it does point to a conflict between my local wifi and my phone.

The problem occurred when updating to Pie.   We have two Moto's (G6 and G7) and both have the same problem.

 

 

 

 

 


There was an article from 2017 that mentions problems with android phones and IPv6 DNS settings. (Google 'android IPv6 / DNS settings Sean' which seems to describe these problems )

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07-10-2019

US

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Re: Many apps not working on wifi since update moto G4 plus

2019-07-12, 4:16 AM

yes, I performed few tricks like updating the app and clear cache or rebooting the wifi/ phone but found that it's just this mobile of mine which is not working on wifi for certain apps while in others phones are working normally, this problem occurred when I updated my phone with the latest software.

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Re: Many apps not working on wifi since update moto G4 plus

2019-07-16, 11:40 AM

 wrote:

yes, I performed few tricks like updating the app and clear cache or rebooting the wifi/ phone but found that it's just this mobile of mine which is not working on wifi for certain apps while in others phones are working normally, this problem occurred when I updated my phone with the latest software.


Thanks for reverting, so it only happens on your Home Router correct? We would suggest contacting your local Network provider to rest your Home router and device and try again. In the meantime, let me have this escalated to our team.

 

Please help us with your device build number, make & model of your router along with the settings and update your profile with your device IMEI.

 

Need help updating your profile: https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Let us know if you have any questions?


Regards,

Swaraj

Motorola Support

 

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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Re: Many apps not working on wifi since update moto G4 plus

2019-07-16, 12:05 PM

The first thing I did was complaining to my internet service provider, it found out that it's just my phone which is having an issue, rest of the other devices are working fine in same network. This makes me conclude that it's the phone which is not normally working

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Re: Many apps not working on wifi since update moto G4 plus

2019-07-22, 9:59 AM

 wrote:

The first thing I did was complaining to my internet service provider, it found out that it's just my phone which is having an issue, rest of the other devices are working fine in same network. This makes me conclude that it's the phone which is not normally working


Thanks, let me have one of our team members take a look into this for you. Please share additional information as requested earlier. Also, kindly have your device tested with different WiFi router just to rule out the possibilities to see if it works in Safe Mode.

 

Keep us posted!

 

Regards,

Swaraj

Motorola Support

 

 

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