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1 Posts

05-16-2020

US

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Moto G4 Inserting sim causes touch to not respond

2020-05-16, 11:47 AM

I dropped my Moto G4 phone, which fell screen side up. Touch stopped responding after which I tried restarting the phone by powering off and back on again. But touch remained unresponsive. So I removed my sim to use it in another phone and did a factory reset on the G4. After the reset, touch was functioning again. So I inserted the sim back into the phone. But after turning it on, I found that the touch screen did not function. Even after removing the sim, touch doesn't function again. Please help me with this issue. 

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2813 Posts

04-04-2018

IN

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Re:Moto G4 Inserting sim causes touch to not respond

2020-05-19, 9:23 AM

@ kartattack wrote:
 

 

I dropped my Moto G4 phone, which fell screen side up. Touch stopped responding after which I tried restarting the phone by powering off and back on again. But touch remained unresponsive. So I removed my sim to use it in another phone and did a factory reset on the G4. After the reset, touch was functioning again. So I inserted the sim back into the phone. But after turning it on, I found that the touch screen did not function. Even after removing the sim, touch doesn't function again. Please help me with this issue. 

 

Hi,

 

Sorry to know about this. It looks like there is an issue with the hardware (Display). 

 

Are you using a screen guard or screen protector? If yes, remove it and see if you see any difference.

 

It nothing help, submitting your device for a repair would be the next option. 

 

You can also check your device in Safe Mode and see if that helps. Let me know.

 

Regards,

Suman



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