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4 Posts

03-05-2018

United States of America

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  • Message 11 of 40

Re: Moto G4 Play Nougat Update

2018-03-06, 18:39 PM

The serial number in my account is up-to-date and I am fine with you accessing any needed information about my phone.  Thank you.

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7 Posts

01-17-2018

United States of America

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  • Message 12 of 40

Re: Moto G4 Play Nougat Update

2018-03-06, 18:54 PM

Hi Tim, yes, my serial number is updated and you can look at my apps.

 

Thanks.

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473 Posts

08-28-2017

Philippines

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  • Message 13 of 40

Re: Moto G4 Play Nougat Update

2018-03-06, 19:11 PM

Thanks for the quick response! Let me share your device's information to our respective team. Thanks!

 

Regards,
Tim
Motorola Support

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3949 Posts

12-01-2016

Philippines

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  • Message 14 of 40

Re: Moto G4 Play Nougat Update

2018-03-08, 22:05 PM

@lolejo

- Your IMEI shows it's on the right build number. To add, Nougat hasn't been released yet on your phone, you should wait until it's coming for UK version.

 

@cafink

-We have checked that your device's IMEI is currently on the latest build available for this model/carrier. Stay tuned!

 

Thanks guys for waiting.

 


Regards,
Daisy
Moto Support

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1 Posts

03-15-2018

United States of America

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  • Message 15 of 40

Re: Moto G4 Play Nougat Update

2018-03-15, 22:12 PM

I'm having the same problem. 

 

Please let me know if you need more information.  I updated my profile with the IMEI.  It is a Motorola G4 Play phone XT1607 purchased from Ting.com.  It is CDMA on the Sprint network (Ting is reseller for Sprint).  I checked that the phone settings include Motorola Privacy switched to "on".  I signed in to Motorola ID on the phone.  It is software channel RETUS running Android 6.0.1 build # MPI24.241-2.35-1.5 which I'd like to update to Nougat.  I tried selecting "system updates" on the phone but got the message "Your device's software is up to date."

 

Thank you.

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Re: Moto G4 Play Nougat Update

2018-03-26, 16:35 PM

Hello, same as above. How about a tech getting on here and telling us we are working on it atleast.

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4 Posts

03-05-2018

United States of America

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  • Message 17 of 40

Re: Moto G4 Play Nougat Update

2018-03-26, 16:48 PM

Hi Daisy,

 

Thank you for checking. However, I am confused by your response. I am on Android version 6.0.1, but I know that version 7/Nougat is available at least. I understand that certain phone models do not always receive updates immediately, however it is easy to find articles about Nougat being deployed to Mogo G4 play devices in early January, more than 2 months ago. Why is it not available on my phone? Is it related to my carrier? Is it impossible for me to receive updates if I am not using a specific carrier?

 

Thanks again for your help.

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Re: Moto G4 Play Nougat Update

2018-03-26, 17:10 PM

Verizon has had two nougat update since getting it in Feb. I would think that the update had to be sent to them from you first, for them to update it. Do they write there own copy of Nougat for there own phones.

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3949 Posts

12-01-2016

Philippines

1423 Signins

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  • Message 19 of 40

Re: Moto G4 Play Nougat Update

2018-04-02, 15:43 PM

S1121 - You have the same case with cafink

 

@cafink - I understand this is confusing for you so if ever you want to double check status per carrier, please check here: https://mobilesupport.lenovo.com/us/en/softwareupgrade

 

-Daisy

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1 Posts

05-05-2018

India

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  • Message 20 of 40

Re: Moto G4 Play Nougat Update

2018-05-05, 10:07 AM

I am still.not getting the android 7 update

 

 

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