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25 Posts

09-17-2016

India

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  • Message 1 of 52

Moto G4 Plus crashing all the time, no reason.

2016-09-17, 8:57 AM

Hello there, I bought it from Amazon, 6 days back.

It was working fine for few hours. But soon after started crashing for NO reasons.

Scenario :
1. Media playback.
2. Charging.
3. When i wake up in the morning, fingerprint scanner doesn't unlock since, soon after a reboot you can't use it but, PIN/Pattern/password for first unlock. They means it rebooted while i was asleep.
4. Even when idle.
5. it crashed twice while writing this post. Finally i wrote it in Keep and pasted here, to prevent loosing my words.

So, basically they're is no scenario when it's NOT crashing!

From morning, just today, It has crashed 17times till now (noon here). Isn't that crazy ?

PS - I'm an Android power user and a developer. And I've already done cache clearing and all that stuff. MOTO/LENOVO please help or fix this!


Never imagined Lenovo killing Motorola like this!
Thanks!

 

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10 Posts

02-18-2015

manchester

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  • Message 2 of 52

Re: Moto G4 Plus crashing all the time, no reason.

2016-09-17, 9:28 AM
Same here, with a phone via amazon
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25 Posts

09-17-2016

India

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  • Message 3 of 52

Re: Moto G4 Plus crashing all the time, no reason.

2016-09-17, 9:30 AM

Did you also update it to the latest version? 

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10 Posts

02-18-2015

manchester

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  • Message 4 of 52

Re: Moto G4 Plus crashing all the time, no reason.

2016-09-17, 10:32 AM
Yes. but it was doing this before that, I waited for the update to see if it helped.
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25 Posts

09-17-2016

India

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  • Posts: 25
  • Registered: ‎09-17-2016
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  • Message 5 of 52

Re: Moto G4 Plus crashing all the time, no reason.

2016-09-17, 11:16 AM

Did you try a Factory Reset? Since I haven't yet tried that. 

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10 Posts

02-18-2015

manchester

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  • Posts: 10
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  • Message 6 of 52

Re: Moto G4 Plus crashing all the time, no reason.

2016-09-17, 13:02 PM
Not yet. It's my last resort.
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25 Posts

09-17-2016

India

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  • Registered: ‎09-17-2016
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  • Message 7 of 52

Re: Moto G4 Plus crashing all the time, no reason.

2016-09-17, 13:18 PM

Can wr expect anybody professional here.... Hello? We need help with a almost flagship label... Anybody? 

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12372 Posts

02-02-2016

United States of America

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  • Message 8 of 52

Re: Moto G4 Plus crashing all the time, no reason.

2016-09-17, 20:12 PM

wrote:

Can wr expect anybody professional here.... Hello? We need help with a almost flagship label... Anybody? 


I'm sure there are a lot of professionals in here, but in their own professions.   This is a peer-to-peer forum, designed for users to help users, with minimal participation from Moto employees.

 

Did you buy the version with the Amazon software?  Or the stock Moto version software?  When the phone started crashing, had you installed any apps yet?  Does the phone still crash in safe mode?

 

 

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25 Posts

09-17-2016

India

23 Signins

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  • Posts: 25
  • Registered: ‎09-17-2016
  • Location: India
  • Views: 191
  • Message 9 of 52

Re: Moto G4 Plus crashing all the time, no reason.

2016-09-18, 3:19 AM

.... 

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25 Posts

09-17-2016

India

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  • Posts: 25
  • Registered: ‎09-17-2016
  • Location: India
  • Views: 191
  • Message 10 of 52

Re: Moto G4 Plus crashing all the time, no reason.

2016-09-18, 3:22 AM

wrote:

wrote:

Can wr expect anybody professional here.... Hello? We need help with a almost flagship label... Anybody? 


I'm sure there are a lot of professionals in here, but in their own professions.   This is a peer-to-peer forum, designed for users to help users, with minimal participation from Moto employees.

 

Did you buy the version with the Amazon software?  Or the stock Moto version software?  When the phone started crashing, had you installed any apps yet?  Does the phone still crash in safe mode?

 

 


Hey, thanks for the highlight about the forum. I agree.

Well, its stock Moto,  and all apps were stock when it first crashed, but crashing wasn't regular. Even after installation of apps i keep usually it was fine. But then crashing also became more prominent. Now, situation is so grave, it crashes every oyher hor or half! Imagine it crashed ywice when I was making this thread, and once when i am writing this reply.

No i didn't try safe mode.

 

Thank you! 

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