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4 Posts

10-11-2017

Netherlands

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Moto G4 Plus hangs as soon as WiFi is ON

2017-10-11, 20:58 PM

Recently I started experiencing very weird and irritating problem.  My phone works good on 4G but as soon as I start WiFi, it hangs completely.  After reboot it hangs immediately after WiFi is connected.  Rebooted in safe mode to see if it is an app issue but no difference.  Same behaviour there too.  Completely clueless.  It used to work pretty good so far.  Now can't use WiFi at all.

It's dual SIM phone bought from amazon.in last year.

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5418 Posts

07-12-2014

United States of America

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Re: Moto G4 Plus hangs as soon as WiFi is ON

2017-10-17, 19:25 PM

wrote:
Hi,
It happens in all the WiFi networks. I tried home, work and outside WiFi networks too. It hangs in safe mode too.

Thanks for helping.

Cheers,
Jagrut

If it also happens in safe mode, proceed with factory data reset. Kindly backup all your data and perform factory data reset. I would also advise you to remove your Google account from the phone before proceeding with it. The steps are here: https://motorola-mobility-en-in.custhelp.com/app/home/device/motorola/moto-g4-g4-plus/topic/reset/reset-to-factory-settings

 

-JM

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5418 Posts

07-12-2014

United States of America

925 Signins

79600 Page Views

  • Posts: 5418
  • Registered: ‎07-12-2014
  • Location: United States of America
  • Views: 79600
  • Message 2 of 5

Re: Moto G4 Plus hangs as soon as WiFi is ON

2017-10-12, 16:01 PM

wrote:

Recently I started experiencing very weird and irritating problem.  My phone works good on 4G but as soon as I start WiFi, it hangs completely.  After reboot it hangs immediately after WiFi is connected.  Rebooted in safe mode to see if it is an app issue but no difference.  Same behaviour there too.  Completely clueless.  It used to work pretty good so far.  Now can't use WiFi at all.

It's dual SIM phone bought from amazon.in last year.


Hi 2jags,

 

Does this happen on all wifi connections or just at a specific wifi network?

 

Regards,

JM

Motorola Support

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4 Posts

10-11-2017

Netherlands

6 Signins

38 Page Views

  • Posts: 4
  • Registered: ‎10-11-2017
  • Location: Netherlands
  • Views: 38
  • Message 3 of 5

Re: Moto G4 Plus hangs as soon as WiFi is ON

2017-10-12, 19:44 PM
Hi,
It happens in all the WiFi networks. I tried home, work and outside WiFi networks too. It hangs in safe mode too.

Thanks for helping.

Cheers,
Jagrut
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5418 Posts

07-12-2014

United States of America

925 Signins

79600 Page Views

  • Posts: 5418
  • Registered: ‎07-12-2014
  • Location: United States of America
  • Views: 79600
  • Message 4 of 5

Re: Moto G4 Plus hangs as soon as WiFi is ON

2017-10-17, 19:25 PM

wrote:
Hi,
It happens in all the WiFi networks. I tried home, work and outside WiFi networks too. It hangs in safe mode too.

Thanks for helping.

Cheers,
Jagrut

If it also happens in safe mode, proceed with factory data reset. Kindly backup all your data and perform factory data reset. I would also advise you to remove your Google account from the phone before proceeding with it. The steps are here: https://motorola-mobility-en-in.custhelp.com/app/home/device/motorola/moto-g4-g4-plus/topic/reset/reset-to-factory-settings

 

-JM

0 person found this solution to be helpful.

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4 Posts

10-11-2017

Netherlands

6 Signins

38 Page Views

  • Posts: 4
  • Registered: ‎10-11-2017
  • Location: Netherlands
  • Views: 38
  • Message 5 of 5

Re: Moto G4 Plus hangs as soon as WiFi is ON

2017-10-26, 7:19 AM
Factory reset fixed the problem! Thanks!
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