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3450 Posts

10-05-2016

PH

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  • Message 21 of 31

Re: Moto G4 Plus shuts down randomly

2017-05-23, 20:01 PM

Hi minaoveissi,

 

 You may not be able to uninstall a built in app which is Amazon app for photos cloud. Uninstalling Waze would help, but it would help, but it may leave unnecessary files which can create more issues with the phone which is why doing a factory reset is the best thing we can try to do.

 

Regards,
Jess
Motorola Support

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3 Posts

06-30-2016

US

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  • Message 22 of 31

Re: Moto G4 Plus shuts down randomly

2017-07-02, 22:26 PM

Exactly my situation, particularly irritating as it started mid-way into a week long vacation.

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1 Posts

07-07-2017

US

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  • Message 23 of 31

Re: Moto G4 Plus shuts down randomly

2017-07-07, 1:10 AM

I'm having the same issue, is there a fix for this?  Started out once every few days, then about once a day, now it is happening several times a day and sometimes multiple times in a row. Very annoying. 

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3450 Posts

10-05-2016

PH

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  • Message 24 of 31

Re: Moto G4 Plus shuts down randomly

2017-07-10, 14:26 PM

Hi Everyone,

 

 For those who still have the same report,

Would you please update your profile with the serial/IMEI/MEID number of your phone? is it okay if we look at your apps? This will help us investigate. Make sure that your Motorola Privacy is enabled.

Update your profile here

Regards,
Jess
Motorola Support

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3 Posts

07-11-2017

DE

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  • Message 25 of 31

Re: Moto G4 Plus shuts down randomly

2017-07-11, 11:50 AM

Hi,

 

I have the same problem.

 

The error appeared 1 day after upgrading to Nougat and only appeared when the battery was drained 50%.

 

I did a cache reset which didnt help

I have factory reset the device which also didnt help.

While using the camera or using google maps the device now crashes when battery shows 80% charge.

 

When the phone has crashed and I restart it I can not get it working until I set it to airplane mode or charge it again.

 

The problem does not appear when the phone is charging or is above 80%.

 

I have set my IMEI in my profile so you are free to check whats wrong.

 

Cheers

Schuk

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1 Posts

07-14-2017

US

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  • Message 26 of 31

Re: Moto G4 Plus shuts down randomly

2017-07-14, 18:31 PM

I am having the same problem with my phone shutting down. Everytime it rings the phone turns off. Also when I receive notifications.  A factory reset did not solve it and I have not reinstalled any apps yet. Very frustrating! Also, my phone becomes very, very hot to the touch. I used a laser thermometer to read the temp and it was 120°f! It almost burns my fingers. This is when the phone is inside, not on the charger, just during normal use. I've removed it from the case, but that didn't help and now it's getting all scuffed up.  Like the OP, the issue seems to be escalating with shutdowns occuring multiple times in a row. When is Motorola going to do something to address this?

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1 Posts

09-20-2017

IN

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  • Message 27 of 31

Re: Moto G4 Plus shuts down randomly

2017-09-20, 17:37 PM
I have same problem
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4 Posts

10-22-2017

GB

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  • Message 28 of 31

Re: Moto G4 Plus shuts down randomly

2017-10-23, 10:47 AM

Hi,

 

I have the same problem, my phone keeps suddenly shutting down, sometimes completely draining the battery. I've tried everything, including factory reset, but this doesn't help. 

 

I've updated my profile with my IMEI number, please let me know if there are any solutions!

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8 Posts

09-27-2016

SG

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  • Message 29 of 31

Re: Moto G4 Plus shuts down randomly

2017-10-24, 14:27 PM

Hi Jess,

 

same problem except not so frequent as a few times a day. Maybe once a week. However, I have a friend with the G4 Plus that is shutting down several times a day. We both have the latest Nougat build NPJS25.93-14-10. I have already updated my serial number and have enabled Motorola Privacy. Can you please get someone to take a look?

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1 Posts

02-07-2018

IN

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  • Message 30 of 31

Re: Moto G4 Plus shuts down randomly

2018-02-07, 17:47 PM

I have same issues random switch off and it’s irritating , enabled privacy , please help 

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