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28352 Posts

02-02-2016

United States of America

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  • Message 11 of 166

Re: Moto G4 - Random shut shutdown

2016-10-28, 15:20 PM

wrote:

Having the same issue and I have also reset my phone completely though the issue still persist, this happens in Safe mode too when apply CALL or open Camera. 

 

Was Happy with my Moto g3 and based on it went with g4 plus. Its frustrating more than anything, any sudden activity shut down the mobile even the battery is 90%. 

 

Is any practical solution for this issue. 


If you reset, and did NOT install or restore any apps, and the problem persists, then you should see about repair/replace. 


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1 Posts

10-29-2016

India

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  • Message 12 of 166

Re: Moto G4 - Random shut shutdown

2016-10-29, 20:40 PM

Hi

 

Did you got any solution of your problem? I am also facing the same problem.

Is there any way to trouble shoot this issue or  I have to give my phone to Service Center.

Please revert asap. 

 

Thanks,

Sajal Kulshreshtha

sajal.kulshreshtha@gmail.com

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28352 Posts

02-02-2016

United States of America

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  • Message 13 of 166

Re: Moto G4 - Random shut shutdown

2016-10-29, 23:31 PM

wrote:

Hi

 

Did you got any solution of your problem? I am also facing the same problem.

Is there any way to trouble shoot this issue or  I have to give my phone to Service Center.

Please revert asap. 

 

Thanks,

Sajal Kulshreshtha

sajal.kulshreshtha@gmail.com


See the post i replied to above yours. 


* Search box is your friend * I don't respond to PM if question belongs in forum
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35 Posts

11-14-2014

India

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  • Message 14 of 166

Re: Moto G4 - Random shut shutdown

2016-10-30, 5:54 AM

Im facing the same issue in my Moto *G4 plus*. When I am using YouTube or any other app the phone randomly shuts down, right before it shuts down I hear a snap sound, safe mode and reset didn't help.

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2 Posts

09-10-2016

India

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  • Message 15 of 166

Re: Moto G4 - Random shut shutdown

2016-10-30, 14:11 PM

I am facing the exact problem . It usually happens while making videos, viewing media and somtimes random. I can also hear low pitch bursting sound everytime this happens. And most importantly THE REAR PORTION NEAR CAMERA BECOMES VERY HOT. 

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4 Posts

10-24-2016

India

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  • Message 16 of 166

Re: Moto G4 - Random shut shutdown

2016-11-01, 11:38 AM

Yeah the activities invoke this issue is common for all of us. Finally I have submitted Phone to Motorola service centre. 

They have told me first they will do the Software Upgrade. I ask them why? they mentioned that sometime this issue can be solved by OS upgrade if not then Battery issue may be. I hope the moto engineers can track  down the issue and give a life to moto g4 plus.

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Re: Moto G4 - Random shut shutdown

2016-11-03, 17:05 PM

wrote:

Yeah the activities invoke this issue is common for all of us. Finally I have submitted Phone to Motorola service centre. 

They have told me first they will do the Software Upgrade. I ask them why? they mentioned that sometime this issue can be solved by OS upgrade if not then Battery issue may be. I hope the moto engineers can track  down the issue and give a life to moto g4 plus.


Hi VendhalaGanesh,

 

We are indeed tracking down issues and we are looking into it. If your issue persist after sending it for repair, please let us know.

 

Thanks,

Joy

Motorola Support

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5 Posts

11-04-2016

India

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  • Message 18 of 166

Re: Moto G4 - Random shut shutdown

2016-11-04, 19:13 PM

Okay now i will be posting in this thread, thanks moderators for early reply.

Anyways, I did what you mentioned.

I factory reset the phone and setting it up as new device and without any restoring of apps.

I just installed few social media apps like facebook snapchat Instagram.

After 2 hours the issue began on snapchat again and again

Its like i was trying to post a video as my story, bams phone shut down..i turn it on and try same thing bams it is off again.

Same thing happened for 6-7 times.

Then i gave up and factory reset the phone keeping just system apps.

I updated all the apps and now youtube is having the same issue.

 

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28352 Posts

02-02-2016

United States of America

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  • Message 19 of 166

Re: Moto G4 - Random shut shutdown

2016-11-04, 19:20 PM

wrote:

Okay now i will be posting in this thread, thanks moderators for early reply.

Anyways, I did what you mentioned.

I factory reset the phone and setting it up as new device and without any restoring of apps.

I just installed few social media apps like facebook snapchat Instagram.

After 2 hours the issue began on snapchat again and again

Its like i was trying to post a video as my story, bams phone shut down..i turn it on and try same thing bams it is off again.

Same thing happened for 6-7 times.

Then i gave up and factory reset the phone keeping just system apps.

I updated all the apps and now youtube is having the same issue.

 


The idea is to setup the phone WITHOUT installing any other apps. If your final description has nothing installed other then what shipped on phone (updates should be ok) then the problem is likely with the phone. 


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5 Posts

11-04-2016

India

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  • Message 20 of 166

Re: Moto G4 - Random shut shutdown

2016-11-04, 19:23 PM

Yes the final part was me using the phone with just system apps which were preinstalled.

So should i go to service centre today?

Also i fear that they will just reinstall the OS saying its a software issue.

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