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07-16-2020

DE

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Moto G4+ boot until lenovo logo but no unlock screen pops up

2020-07-16, 20:02 PM
Hi Folks, i have the following problem. My Moto G4+ stuck on startup screen with lenovo logo. the sound also appears but then i want to unlock it and nothing happens. Only if i use the right fingerprint it response with vibration. Also the device is shown in my homenetwork with a valid ip an i can also ping that ip. I have tried to wipe cache partition but the error is the same. Has anybody an idea what i can do next. I have no backup off all my data and dont want to make the factory reset. Thx
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2536 Posts

04-04-2018

IN

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Re:Moto G4+ boot until lenovo logo but no unlock screen pops up

2020-07-20, 8:10 AM

@ TheRealWendler wrote:
 

Hi Folks,i have the following problem. My Moto G4+ stuck on startup screen with lenovo logo. the sound also appears but then i want to unlock it and nothing happens. Only if i use the right fingerprint it response with vibration. Also the device is shown in my homenetwork with a valid ip an i can also ping that ip.I have tried to wipe cache partition but the error is the same. Has anybody an idea what i can do next. I have no backup off all my data and dont want to make the factory reset. Thx

 

Hi,

 

Sorry to know about this. Could you please confirm this, when you said the device responses with the fingerprint, which means it unlocks the device. Are you able to access the phone or see the home screen after using the Fingerprint? 

 

Also, try removing the SIM card and SD card if you are using one and restart. See if you are able to start the device normally.

 

Let me know how it goes.

 

Regards,

Suman



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