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09-18-2016

IN

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Moto G4 phone stopped working. Only indication LED near fingerprint scanner is blinking

2016-09-18, 18:17 PM

Moto G4 phone suddenly stopped working. Screen not getting on by presseing power button. Tried Long pressing power button couple of time but no benefit. but out of surprice LED besides fingerprint scanner is blinking continuously. 

 

Please anybody help if any idea what to do next.

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1485 Posts

08-11-2013

US

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Re: Moto G4 phone stopped working. Only indication LED near fingerprint scanner is blinking

2016-09-18, 22:21 PM

This can happen if you let the phone's battery die completely. Even though you plug it in, the phone cannot start. Here are suggestions from MOTO.

 

 

From Moto Customer Service Troubleshooting Battery Problems

PHONE WON'T TURN ON Step 1 of 4

Force reboot

In the unlikely event that your device becomes unresponsive, try a force reboot.
Press and hold the power key for up to 30 seconds to perform a force reboot on the device.

Note: Data on your phone will not be deleted

Tip: If reboot was not successful you should attempt the reboot while connected to a wall charger.

 

If that does not work...

PHONE WON'T TURN ON Step 2 of 4

Check battery level

 

IFANDTHEN
Phone is not charged to at least 5%It is not plugged inIt may not power up
You do not see the battery meter after 30 secondsPress and hold the Power button for up to 30
seconds with the device plugged in
The device will restart and go through the
normal boot-up sequence.
The battery meter reaches a charge greater than 5%It is either plugged in or notYou can power the device on

 


Notes:

* It will take approximately 15-20 minutes with the supplied charger to charge the device to a minimal level to power the device back on.

* Do not use the charger connected to a USB Port as the charging rate is much lower and could take a few hours to charge the device to a minimal level.

* If the battery is fully depleted it is recommended that you use only a Motorola charger to recharge the device.

 

PHONE WON'T TURN ON Step 3 of 4

Charging system & habits checklist:

* It is recommended that you power cycle the device every 48 hours. A power cycle will turn off any apps that could be inadvertently running in the background, and draining the battery.

* Remove any case on the device, as this may impede the charger/port connection

* Ensure the charging cable is not only fitting snug in the device, but also the cable is fitting snug into the charger.

* Verify charger being used - we recommend using only approved wall charger (one that shipped with phone). Check to ensure both charger and USB cable are correct.

* Is phone being used while charging? (using the phone while charging will impact the actual amount of charge a phone will receive)

* How long are you charging the device for? (at least 4 hours for a full charge recommended)

Things to be aware of:

* When using the dual port charger to charge multiple devices, your phone will also charge at a slower charge rate.

* After a software update you should start to see operating battery life improve after approximately 3 days. Please use for 5 days minimum after upgrade to start to determine actual battery life.

* You should not recharge your mobile device in temperatures below 0°C (32°F) or above 45°C (113°F).

 

LAST RESORT from MOTO is a factory reset which is found here:

https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059

 

However, a number of threads on XDA forum and other Android discussion sites offer this list of instructions for an earlier model of the Moto G. (I DO NOT PERSONALLY KNOW if this WORKS, but am only passing on the info from this URL (the Moto G Blogspot)

http://motorola-g.blogspot.com/2013/12/how-to-reanimate-moto-g-dead-battery.html

 

1) Plug it into the charger
2) Hold the VOL DOWN key
3) While still holding the VOL DOWN key, press and hold the POWER key
4) Hold both keys down for over 120 seconds. This is more than two minutes and will seem like a long time. You might want to time yourself to make sure you hold it longer than two minutes.
5) After holding the keys down for more than two minutes, release them.
6) The Flash Boot screen will display, and the Normal Reboot option will be highlighted
7) Press the VOL UP key and the device will start a normal reboot.

 

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1 Posts

02-03-2017

MX

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Re: Moto G4 phone stopped working. Only indication LED near fingerprint scanner is blinking

2017-02-03, 14:54 PM

The last 7 steps worked perfectly for me, thank you very much :smileyhappy:

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1 Posts

03-02-2017

IN

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Re: Moto G4 phone stopped working. Only indication LED near fingerprint scanner is blinking

2017-03-02, 3:59 AM

Thanks a lot... :)
The steps you've said, it worked absolutely.. :D

it was around 115 seconds exactly thank you 

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2 Posts

07-07-2017

IN

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Re: Moto G4 phone stopped working. Only indication LED near fingerprint scanner is blinking

2017-07-07, 2:10 AM

I am facing same problem now, please tell me how to fix it

 

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1 Posts

07-28-2017

IN

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Re: Moto G4 phone stopped working. Only indication LED near fingerprint scanner is blinking

2017-07-28, 12:34 PM

the process is still not working device's led near fp keeps blinking and nothing goes next...

help please what to do next

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1 Posts

08-10-2017

IN

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Re: Moto G4 phone stopped working. Only indication LED near fingerprint scanner is blinking

2017-08-10, 7:39 AM

thnkuuu so mch.. :))

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4 Posts

12-18-2016

US

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Re: Moto G4 phone stopped working. Only indication LED near fingerprint scanner is blinking

2017-09-19, 2:12 AM
Just wanted to say thank you to Revlauren, the 7 steps worked for me as well. Much appreciated! It's on the charger now, let's hope all goes well!! I had tried just about everything. The white light was blinking when plugged into the charger, but phone wouldn't turn on, wouldn't respond when I pressed the up or down button and held the power button, but your 7 steps did the trick!!
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1 Posts

10-05-2017

CA

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Re: Moto G4 phone stopped working. Only indication LED near fingerprint scanner is blinking

2017-10-05, 10:49 AM

Step one worked, thank you so much..thought my phone was RIP

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4 Posts

10-10-2017

IN

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Re: Moto G4 phone stopped working. Only indication LED near fingerprint scanner is blinking

2017-10-10, 19:28 PM

My Moto G4 plus went into this mode, interestingly, after I downloaded 2 software install patches, which the phone prompted me to install. The first one installed ok, and then phone restarted back up. When the second one was downloaded, something happened ... and the battery power got wiped out. So, the software install did something to the battery power!

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