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3 Posts

10-21-2017

Pakistan

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Moto G4 play update installation error

2017-10-24, 10:27 AM

My moto g4 play is not installing the updates it just get abort in the middle 

Please help me

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2122 Posts

10-07-2016

Philippines

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Re: Moto G4 play update installation error

2017-10-24, 20:58 PM

Hi Saddam26, 

 

Are you using Data or Wifi in installing the update? What is the exact error message? 

 

Regards, 

Venice 

Moto-Lenovo Support 

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2 Posts

12-06-2017

Pakistan

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Re: Moto G4 play update installation error

2017-12-07, 7:36 AM

Hi vencia, I've same issue I'm unable to install the security update. After downloading the package system prepares phone for update then it restarts and starts installing the update but after few seconds it shows "error" after phone turns on it shows the following notification as shown is attached screenshot. 

Current OS version is 6.0.1 last update(Android security patch level) was on 2016, july

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3 Posts

10-21-2017

Pakistan

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Re: Moto G4 play update installation error

2018-02-17, 8:51 AM
Hello I have used the mobile data and wifi both I tell you the issue in detail Whenever I get connected to internet wifi or mobile data a system update is available So I download this update then I get the notification update is ready to install restart and install so the handset restarts and it starts installing the updates but suddenly it get abort in the middle and says update installation error and when the handset gets restart I get the notification Sorry system update unsuccessful there were no changes made
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2 Posts

04-03-2018

Belgium

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Re: Moto G4 play update installation error

2018-04-03, 18:55 PM

Hi saddam,

 

i have the same problem.

did you ever get an answer from support?

 

kind regards, 

 

mathiflip

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12372 Posts

02-02-2016

United States of America

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Re: Moto G4 play update installation error

2018-04-03, 19:20 PM

Has any phone that won't update been modded in any way?

 

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2 Posts

04-03-2018

Belgium

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Re: Moto G4 play update installation error

2018-04-03, 19:31 PM

 Not mine.

i just bought it new and read about the available update to 7.1.1

here:

https://www.androidpolice.com/2018/02/13/verizon-moto-g4-play-gets-android-7-1-1-nougat-stuck-6-0-1-long-time/

 

Where it says it updates from build MPIS24.241-2.35-1-17 to NPI26.48-38.

 

but my phone is still at MPIS24.241-2.35-1-3 , so the update that fails is the one to MPIS24.241-2.35-1-13

 

it is a verizon simlocked phone if that matters?

 

 

my phone is not modded in any way

i have good wifi connection

enough free space on the phone

i tried many times and always get the same problem than the original poster.

 

hope you can help me out cause it’s annoying and I can’t find solutions on google

 

kind regards,

 

Mathiflip

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8 Posts

05-16-2018

Pakistan

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  • Message 8 of 37

Re: Moto G4 play update installation error

2018-05-16, 20:05 PM

I have same problem

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5996 Posts

12-04-2017

India

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Re: Moto G4 play update installation error

2018-05-18, 14:42 PM

 wrote:

I have same problem


Hello, 033278755.

 

We are sorry to hear about that, could you please share us a screenshot and please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Update your profile -link

 

However, could you perform factory data reset without restoring any apps and try again to update your device? Please shares us your observation on the same. Hope this helps.

 

Thanks,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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8 Posts

05-16-2018

Pakistan

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  • Message 10 of 37

Re: Moto G4 play update installation error

2018-05-24, 23:20 PM
Please help me for to update or upgrade my moto g play
Please help ???????
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