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5 Posts

04-03-2019

India

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Moto G4 plus automatic shutdown after oreo update and huge battery drain

2019-04-08, 7:01 AM

After the oreo update (8.1.0) in March 2019, my moto G4 plus has started showing substantial battery drain issues. Battery backup is now limited and I am only able to use this device for a few hours. Before the update, I had obtained atleast a day backup but now the situation has worsened. Now let me explain what I have noticed after this update .As many others have mentioned in other posts, 'Mobile network standby' is the culprit with the maximum battery usage (whether you use the mobile internet or not). Now, coming to the WORST problem for which I need a solution. 

"Moto G4 plus keeps shutting down when battery is around 40 to 50%. I am unable to immediately turn on the device. But if I wait for a few minutes, the phone boots up but still within a few seconds, it shuts down again. The weird thing that i have noticed is that the battery graph either dips all the way to zero and then starts from the 40 to 50% range or the graph just shows a disconnected shape. 

 

I have tried everything from battery calibration to even resetting the phone. Even in safe mode, I am experiencing this issue. Is this because of a bug? I can't use my device properly because of this problem. Should I expect an update from Moto for this issue or should I contact a service center?

 

Please help me. ??

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4519 Posts

03-11-2019

United States of America

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Re: Moto G4 plus automatic shutdown after oreo update and huge battery drain

2019-04-09, 20:34 PM

Hi Sarathr09,

 

Thanks for posting. When you reset the phone, did you restore the apps immediately? If yes, I would suggest to not restore them immediately and check the battery life. If the problem still persists, then you may need to contact a service center. 

 

Best regards,
Zeke
Motorola Support



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24 Posts

09-05-2018

India

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Re: Moto G4 plus automatic shutdown after oreo update and huge battery drain

2019-06-09, 11:18 AM

Is there any one who can really help us. Facing the exact issue as mentioned in this post. It's been 4 months and no signs of resolving the issue. It's worsening day by day as now my phone shuts down even at 80%. Great isn't it! 

 

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5 Posts

04-03-2019

India

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Re: Moto G4 plus automatic shutdown after oreo update and huge battery drain

2019-06-10, 5:01 AM
Hi Satheeshk545,

Actually I contacted a Moto service center and they found it to be an issue of dead battery. They replaced it and as of now, everything seems okay. But battery drain from mobile network standby still persists. Also, recently i have noticed some other issues like shutter lag while taking pictures with flash. Also, randomly, one of the two LEDs stops working after switching on the flash/torch.
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24 Posts

09-05-2018

India

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  • Message 5 of 15

Re: Moto G4 plus automatic shutdown after oreo update and huge battery drain

2019-06-10, 6:30 AM

Thank you so much for your reply. By the way how much did service centre people charge you. I believe it's more of a software bug related issue rather than just a battery.

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24 Posts

09-05-2018

India

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  • Message 6 of 15

Re: Moto G4 plus automatic shutdown after oreo update and huge battery drain

2019-06-10, 6:32 AM

Actually led off issue even I'm facing. It turns off automatically within few seconds. I know it will automatically turned off after certain time. But not this quickly earlier

 

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5 Posts

04-03-2019

India

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  • Message 7 of 15

Re: Moto G4 plus automatic shutdown after oreo update and huge battery drain

2019-06-10, 7:38 AM

They charged me an amount of ₹2,200. Yes, I too believe that most of the issues are happening because of some bugs in the software. Like many others, I eagerly waited for the Oreo update and installed it. I never thought it would be this buggy!

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5 Posts

04-03-2019

India

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  • Message 8 of 15

Re: Moto G4 plus automatic shutdown after oreo update and huge battery drain

2019-06-10, 7:40 AM
Exactly!! OMG. This definitely means there is some serious issue with the latest update. ??
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24 Posts

09-05-2018

India

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  • Message 9 of 15

Re: Moto G4 plus automatic shutdown after oreo update and huge battery drain

2019-06-10, 7:43 AM

Exactly my thoughts:)  even I did it in a hurry expecting something good as I had no issues with nougat :(

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24 Posts

09-05-2018

India

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  • Posts: 24
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  • Message 10 of 15

Re: Moto G4 plus automatic shutdown after oreo update and huge battery drain

2019-06-10, 7:46 AM

I think that's why they are delaying the roll out of Oreo as many haven't received it yet

 

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