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1 Posts

09-15-2021

Brazil

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Moto G4

2021-09-15, 3:14 AM

Hi, my phone is not installing any apps from outside the play store, nor is it allowing installation from another source outside of play luck, and also my play store is not installing any apps unless i uninstall her updates, please help me  

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4687 Posts

10-05-2016

United States of America

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Re:Moto G4

2021-09-15, 13:58 PM

Hi @ Israel João,

 

Thanks for posting your concern. We'll try our best to help. We'll ask you some questions to better understand your concern.

 

  • Can you tell us exactly the error message you saw when trying to install apps?
  • Are you also trying to install APK files?
  • If yes, have you checked if you have enabled Unknown sources?

To check:

  1. Go to Settings
  2. Security
  3. Enable the Unknown sources

 

Let us know.

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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