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04-08-2017

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Moto g play from VZW not unlocked?

2017-04-08, 21:31 PM
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13 Posts

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Re: Moto g play from VZW not unlocked?

2017-04-08, 21:49 PM

Purchased as a prepaid deal for $85 Oct 2016 from VZW. Now in an area with poor VZW service and want to switch to ATT. The VZW people say the phone is not locked, so I drove to nearest big Town and ATT store. ATT  rep inserted an active ATT SIM card in the Moto g play which displayed a message saying to call VZW and then enter the code from VZW. Drove back home, called VZW, rep tells me VZW can " release" the phone, then it "should" work on ATT. Yes it should, BUT now I am googling around and reading on XDA and Howard Forum that these cheaper Moto g play phones do not have all the GSM bands, so even if VZW "releases" the phone and an ATT SIM card is installed, the Moto g play  will only be able to text and data, not voice call (unless you use Google Voice or some other VOIP app ). Is this true?

 

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28352 Posts

02-02-2016

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Re: Moto g play from VZW not unlocked?

2017-04-08, 22:00 PM

wrote:

Purchased as a prepaid deal for $85 Oct 2016 from VZW. Now in an area with poor VZW service and want to switch to ATT. The VZW people say the phone is not locked, so I drove to nearest big Town and ATT store. ATT  rep inserted an active ATT SIM card in the Moto g play which displayed a message saying to call VZW and then enter the code from VZW. Drove back home, called VZW, rep tells me VZW can " release" the phone, then it "should" work on ATT. Yes it should, BUT now I am googling around and reading on XDA and Howard Forum that these cheaper Moto g play phones do not have all the GSM bands, so even if VZW "releases" the phone and an ATT SIM card is installed, the Moto g play  will only be able to text and data, not voice call (unless you use Google Voice or some other VOIP app ). Is this true?

 


I believe what you have read is correct. The verizon branded phone may not have all the bands, but if texting works, voice should work.  

 

You would have to use the model number of the phone, determine the 2g and 3g bands and compare to att. 


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13 Posts

04-08-2017

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Re: Moto g play from VZW not unlocked?

2017-04-08, 23:22 PM

Thanks. I don't have the original packaging. I guess it makes sense that it would be less fully equipped because it was so much cheaper ($85 vs $149 elsewhere), but frustrating to have to dig for the truth... Is there a screen to go to on the phone itself that will tell me which GSM bands it has, or which model it is?

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Re: Moto g play from VZW not unlocked?

2017-04-09, 0:07 AM

Look under settings-about phone for model number.   But yes, often prepaid cheap phones are missing interoperability with other carriers. 


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28352 Posts

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Re: Moto g play from VZW not unlocked?

2017-04-09, 0:13 AM

Maybe this is it https://www.verizonwireless.com/prepaid/smartphones/moto-g-play-droid-prepaid/

 

Under specs, all, there is not much. So I would believe what you read on other forums. 


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13 Posts

04-08-2017

United States of America

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Re: Moto g play from VZW not unlocked?

2017-04-09, 20:42 PM

Thanks again - My own phone is a moto G4, which I bought unlocked from Wmart, then put StraightTalk GSM on it. Im going to try and talk him into that, or just replace his moto G play with an unlocked one.

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