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4 Posts

05-06-2017

Mexico

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Moto g4 Ghost touch

2017-05-06, 15:17 PM

Hello!

I'm experiencing this problem only if brightness is at full,, everything started using camera in pro mode, sometimes occurs after unlocking or even when the phone is locked. The only way to stop it is setting bright to the middle or less.

 

I have android 7 and moto g4 (not  plus)

 

The screenshot shows the touches created by the problem, please, someone have an answer?

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4 Posts

05-06-2017

Mexico

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Moto g4 ghost touch

2017-05-06, 15:14 PM

Hello!

I'm experiencing this problem only if brightness is at full,, everything started using camera in pro mode, sometimes occurs after unlocking or even when the phone is locked. The only way to stop it is setting bright to the middle or less.

 

I have android 7 and moto g4 (not  plus)

 

The screenshot shows the touches created by the problem, please, someone have an answer?

Reply
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1325 Posts

01-16-2017

Philippines

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Re: Moto g4 ghost touch

2017-05-08, 14:50 PM

wrote:

Hello!

I'm experiencing this problem only if brightness is at full,, everything started using camera in pro mode, sometimes occurs after unlocking or even when the phone is locked. The only way to stop it is setting bright to the middle or less.

 

I have android 7 and moto g4 (not  plus)

 

The screenshot shows the touches created by the problem, please, someone have an answer?


Hi RpR_DJ,

 

 

What is the current Software version on your device? Have you tried to turn off pointer location under developer options?

 

 

Regards,
Anne
Motorola Support

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4 Posts

05-06-2017

Mexico

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Re: Moto g4 ghost touch

2017-05-09, 3:34 AM

I'm running Android 7.0 and I turn on the pointer location to show that constant touches

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1325 Posts

01-16-2017

Philippines

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Re: Moto g4 ghost touch

2017-05-09, 15:51 PM

wrote:

I'm running Android 7.0 and I turn on the pointer location to show that constant touches


Hi RpR_DJ,

 

 

Perform a Factory reset without restoring apps. If it did not resolve it, I would recommend sending the device for repair. 

 

 

-Anne

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1 Posts

09-28-2017

India

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Re: Moto g4 Ghost touch

2017-09-28, 9:15 AM

When charging is going on  and some heated after the phone automatically operates like some one is touching the  screen.

Just one months before buy this phone.

 

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1 Posts

03-08-2018

United States of America

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Re: Moto g4 Ghost touch

2018-03-08, 20:11 PM

All,

 

So I had tried all of the "normal" suggestions and still had ghost touches. This one worked, place a piece of tape over the front facing camera. Be sure you set display adaptive brightness to "off". Mine has been gone now for a few days now and there is not sign of it coming back.

 

Hope that helps.

 

 

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